Announcement Welcome to the Hollie B. Sutton Grand Opening! We hope you see something you fall in love with and look forward to creating something special just for you!
Welcome to the Hollie B. Sutton Grand Opening! We hope you see something you fall in love with and look forward to creating something special just for you!
Accepted payment methods
- Accepts Etsy gift cards
We accept Paypal for payment,which is due at the time you place your order.
You DO NOT need to have a Paypal account to use the system to pay with a credit card or an E-check.
Paypal acts as the credit card processor for all Etsy orders. It's the most secure and easiest way to make online payments and secure them.
Be sure to follow the link in your Etsy order through to the Paypal site to complete your transaction...your order is not complete until then.
You will receive an email from Paypal confirming your payment has been made.
E-checks take one week or more to clear through Paypal.So please allow plenty of time for this to happen before your order ships.
Please dont hestiate to contact me if you have questions or if you need my assistance.
We will send you a "conversation" through Etsy letting you know we have received your order and when it will ship.
To make sure you don't miss a "convo," go to your "settings" and click on the "emails" tab at the top of the page. From there you can choose to receive emails whenever you get a convo through Etsy.
We welcome gift orders.If your order is a gift and you would like it sent directly to the recipient just let us know. Let us know where to send it in "Notes to Seller" section. When you place your order we will make sure as always it is sent with extra care so that it makes a lovely presentation upon arrival. Also, you can let us know what you would like the note card to say that will be attached to your gift. I will email a photo to you so that you know exactly what your gift will look like when the box is opened.
*If your Etsy shipping address is different than the Paypal address,please let us know in "Notes to Seller" at the time of purchase which address you would like it sent to. Thanks!
Shipping in the U.S. We ship via the USPS and always ask for Delivery Confirmation,but not insurance.Standard shipping time is about 3-5 days.Add this shipping time to in-house processing time,and you will have an estimate of when you will receive your order. Please remember that each item is individually handmade and not mass produced. This takes extra time. Please allow 6-8 weeks to make your treasure. If you need a gift rushed, please contact me, Ill let you know if I can accomidate a rush order. There will be 18% surcharge for rushed orders.
Refunds and Exchanges
We want you to be completely satisfied with your order!!!
Due to the individualized, custom nature of Hollie B. Sutton Designs, we are not able to accept returns.When our customers are happy, we are happy. Our number one goal is to ensure that you are pleased with your purchase. We will do all we can to make sure that you are completely satisfied.
If you are not happy with your purchase...PLEASE do not hesitate to contact us within 3 days of receiving your purchase. We are more than happy to work with you so that you are a completely satisfied customer.
Additional policies and FAQs
*We also have business and church accounts available.
All of our products are hand sewn, packaged and stored in a completely SMOKE-FREE environment.
If you have any questions,please do contact us. We answer conversations and emails promptly, and love to connect with each of you on an idividual basis.
Thank you for shopping with us.