HollyFoxDesign

CUSTOM SUGAR COOKIES | Welcome to my sugar shop!

Los Angeles, California · 1715 Sales

HollyFoxDesign

CUSTOM SUGAR COOKIES | Welcome to my sugar shop!

Los Angeles, California 1715 Sales On Etsy since 2015

5 out of 5 stars
(383)

Shop owner

HOLLY FOX

Contact

HOLLY FOX

Contact shop owner

HOLLY FOX

View all 51 items

Reviews

Average item review
5 out of 5 stars
(383)
nicpara

nicpara on Jun 22, 2018

5 out of 5 stars

Love these bags. Tipless and I even microwave them several times and no damage done to the bags.

ld27752

ld27752 on Jun 22, 2018

5 out of 5 stars

Items just as described. Shipping was MUCH QUICKER then promised. Would definitely and will purchase again. THANK YOU!!!

Joan Robinson

Joan Robinson on Jun 16, 2018

5 out of 5 stars

Very happy with product, will order again. Thank you.

View all 383 reviews

About

Around the web

Shop members

  • HOLLY FOX

    Owner

Shop policies

Last updated on October 17, 2017
Thank you for visiting my custom sugar shop! This color loving, graphic designing, sugar baker would love to make something for you! If you don’t see what you’re looking for, please feel free to contact me, and we can work on something together! Minimum lead time is two weeks, plus 3-5 days for shipping within the continental United States. However, you can never order too soon! Have a rush order? Please contact me, and I’ll see what I can do (rush fees may apply)!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
All orders are packed with great care to ensure your cookies arrive in the same perfect condition they were in when they left my kitchen. Once they leave my hands however, I can not guarantee their handling by the forwarder nor am I responsible for breakage during transit. If breakage is of concern, I suggest adding a few extra to your order. Although every effort is made to make sure your cookies arrive in one piece, sometimes breakage does occur. Not to worry, they’ll still taste delicious!

If an incorrect address is provided there will be no refunds. Buyer’s assume the responsibility for postage fees associated to any redirected delivery.

PLEASE NOTE: Returns are not available for sugar cookies and perishables including gel icing.

For not perishable items, please contact me. Once I receive your return and determine it to be in good, unused condition, a refund will be issued for the merchandise cost. Shipping costs (both for the original order and return) are not refunded.
Payment
Please note that all payments must be made at time of purchase, work begins once full payment has been received. Paypal only, please.
Shipping
I ship cookies via USPS Priority Mail (Priority Mail transit time is generally 2-3 Business Days, this is not a guarantee, only an estimate). Expedited or guaranteed delivery date services are available at an additional charge. I am not responsible for shipping delays caused by USPS or any other freight forwarder.
Additional policies and FAQs
Each cookie is cut, baked and decorated by me. Slight color and design variations may occur from batch to batch. Cookies are made-to-order and individually sealed to ensure freshness. I want you to absolutely love your custom cookies, If you are not completely satisfied with your order, please contact me so that I can make it right.

Are these a gift? A small handwritten note can be included upon request at no charge.

I only use the best ingredients available: flour, sugar, eggs, butter, pure vanilla extract, powdered sugar, meringue powder

• cookies are made in a kitchen containing known food allergens including: eggs, wheat, peanuts, nuts, soy and dairy products •

More information

Last updated on Apr 1, 2017
Frequently asked questions

When should I place my order?

If your event date is within 2 months, I recommend ordering as soon as possible to reserve your date on my baking calendar. I'll bake and ship your cookies right before your event so they are nice and fresh. Please note your event date in the buyer's notes, and we're good to go!

Do you take custom orders?

I'm currently not offering new cookie shapes, but I am more than happy to customize any listing in your specific event colors. I can also create custom mixes within any set offered in my shop, just give me a shout!

How are the cookies packaged?

The cookies are heat sealed in clear, cello bags. Large and medium sized cookies are packaged individually, and the mini sized are packaged in groups of 2 or 3.

How do I pick colors?

I LOVE color, and I’ll make sure your set looks fabulous! If you don’t see your preferred colors in the pulldown menu, just contact me with the colors you’re looking for. Want something a little different? Choose “hol fox mix”, and I’ll whip you up something special!

How long do these guys stay fresh?

Once you receive your order:
• keep cookies in a cool, dry place
• don't refrigerate or freeze (A-OK after your event)
• cookies will stay fresh for at least 2-3 weeks in their heat sealed bags

Do you offer wholesale pricing?

Since I’m a one woman show, unfortunately, I don’t offer wholesale pricing.