Primitive and Folk Art Creations
HollyRidgeFolkArt's Shop Policies
I accept Paypal and ship to the address on the Paypal invoice. Please make sure this is the correct address. Payment is expected within 3 days of purchase.
I ship either UPS or priorty mail via USPS depending on which will be the lower cost of shipping for the buyer. I will be happy to calculate the exact shipping cost if you send me the zip code that the package will be sent to. All purchases have delivery confirmation. Most items will ship within 3-5 business days...these are estimated times and are not guaranteed. High volume and bad weather are factors that can alter delivery time.
International buyers: You must send me a convo for a shipping quote before purchase. All custom fees, taxes, etc. are to be paid by the buyer.
Refunds and Exchanges
Returns/refunds are decided on a case by case basis. NO returns will be accepted without prior agreement between both parties. In no case will shipping charges be refunded and buyer is responsible for shipping charges for return. All merchandise must be returned within 7 days of purchase in the same conditions that they were received. All returns must be shipped with tracking and insurance. Once the return is received and had been inspected to assure no damage has occurred, the refund will be made.
Please note that items are handmade and no two items are exactly alike.
Additional Policies and FAQs
All items come from a smoke free environment.
My policies are a work in progress. So, if I have missed something or have not made myself clear, just let me know.
Please contact me with any questions or concerns, especially if it has anything to do with your order.
Last Updated August 26, 2013