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YOKO Minemura

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YOKO Minemura

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Shop policies

Last updated on September 6, 2014
Welcome to my brain. here i make dresses, bags, head-dresses,necklaces and other things that come out from my heart.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
HOMAKO's items are all handmade, I cannot accept returns on my merchandise.
I want to make you happy with my creations!!!!
Please read item description carefully before you purchase.
If you have any tiny questions or any requests to see more photos of item, please feel free to ask me.

+++Damages and Wrong Item+++
I ask customers to immediately inspect the items delivered. If any damages were found, I will replace or repair the items without any additional cost to the customer.
If I can't replace or repair, I will refund you.
Please take a photo of the item and convo me within 5 days.

If your item breaks after you have received it in proper condition, I cannot be held responsible for replacing it.
Payment
I only accept paypal and Etsy direct checkout which allows you use a credit card. please submit payment within 3 business days. please send me a message if you have to cancel.
Shipping
Items will be shipped within 7 business days. IF YOU NEED THE ORDER TO BE RUSHED, THEN PLEASE CONVO ME BEFORE YOU PURCHASE. I DO NOT GO TO THE POST OFFICE EVERYDAY.
CA residents will have sales tax added.

+++US Orders+++
US orders are shipped via USPS First class mail with delivery confirmation.
If you'd like insurance for your order, please convo me before placing your order and I will add that charge to the shipping costs your shipping.~"I do not refund for lost or stolen packages"

++++International Customer ++++
I ship with USPS international first class mail which is most reasonable way.
but it DOESN'T come with Delivery conformation and It takes about 1-6 weeks to get to you.

" DUTY/IMPORT TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER "

Please feel free to convo me if you'd like insurance or tracking number .It's about $30.00~ "I do not refund for lost or stolen packages"


+++France and Germany+++
Sometimes package doesn't arrive to these two countries... :(
If you feel you need tracking number or insurance,please let me know before you purchase because "I do not refund for lost or stolen packages"

I am not responsible for items not received due to an incorrect address.
Additional policies and FAQs
I can not reserve items unless you pay first OR have a positive feedback record of 20 or higher. I can only reserve for 3 days. no exceptions.