Handmade Crochet Amigurumi Animals
HookAndStitches' Shop Policies
Thank you for visiting my store. I thoroughly enjoy every aspect of my business. If you know of anything I can do to improve, please let me know. To learn more about me and my shop, check out my profile page.
I accept PayPal payment in US Dollars.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Here's a link with more detailed instructions if you need them: http://help.etsy.com/app/answers/detail/a_id/361
Payment must be made in full and have cleared before the item is shipped.
If you are having any issues with PayPal, please do not hesitate to contact me, and I will assist you in any way that I can.
If you purchase something and change your mind before paying please let me know and I will cancel the transaction. I will NOT leave negative feedback for cancelled transactions. I do however leave negative feedback for buyers who don't contact me to cancel the transaction.
Customers in the US can pay with a check or money orders if they wish, please contact me directly if you want to use this method.
I ship orders within 7 business days of being placed. I know when I purchase something that I want it as fast as possible and I think you are probably the same way.
Refunds and Exchanges
Customer service is very important to me, if you are dissatisfied with your item for any reason, I will pay for return shipping and if you exchange the item for something of equal value. If not, I will be very happy to give you a full refund; I just won’t be able to cover the shipping fee. Please contact me so we can work it out.
Additional Policies and FAQs
I welcome custom orders. Please contact me with your ideas. I can make about anything in any color imaginable.
I would be delighted to do custom orders and I am very flexible. I have a wide range of colors of yarn, and hundreds of patterns to choose from. When discussing the custom order I will send you as many pictures of finished products that I think will fit what you are looking for, and will make sure each detail is to your liking. I will send you a quote and reserve you a listing in my shop. I will not start working until it has been paid for in full (This helps me charge you my going rate for all products in my shop, and protects me from losing out on my investment).
A final picture will be sent upon completing your custom order where we can change anything that isn't to your liking. Once shipped, custom orders cannot be returned or exchanged.
If you have any questions about any of my items or policies, please do not hesitate to contact me.
Last Updated January 22, 2014