crochet and knit hats, accessories and photo props
Hookaholic's Shop Policies
Welcome to Hookaholic Yarn Design Studio!
My love of fiber arts combined with encouragement from friends has led to the creation of this store. All items are made by me in my smoke and pet-free home. (The home is not kid-free, however, and while this will have no impact on the finished product, I've had to be creative about hiding yarn away from small, tangle-inducing hands.)
I hope you adore these lovingly crafted items as much as I enjoy making them.
Paypal or direct checkout with a credit card are the only method of payment I accept at this time. Please be advised that paypal payments made by e-check will need a few days to clear, and your purchase will be shipped after I receive confirmation of clearance from PayPal. Payment for custom orders is due in full at the time of order.
Items are shipped in a poly bag, bubble mailer or box via United States Postal Service first class mail, except on orders over 13 ounces, which will be shipped via Priority Mail. Delivery confirmation is also included on all orders within the US.
International orders will receive the customs form number at time of shipment.
International orders will be shipped via First Class International mail. Delivery confirmation is not included on international shipments, but the customs form number will be provided to you once the order is shipped. Any customs duties or fees are the responsibility of the buyer.
If you need expedited shipping, please contact me and I'll provide a price and adjust the listing for you.
I ship Monday through Friday (and sometimes on Saturday mornings if I receive an order on Friday night).
Please be sure that your etsy address matches your paypal address to avoid delays in shipment. If the addresses differ, I will not ship until I receive confirmation from you of the correct address.
Refunds and Exchanges
Every effort is made to ensure proper sizing on each and every item. If for any reason you wish to return an item, please contact me within 10 days. Items returned in new condition will receive a credit (less shipping cost). There are no refunds or returns offered on patterns.
Additional Policies and FAQs
If you are interested in purchasing larger quantities of any items to display in your store or boutique, please contact me to discuss wholesale pricing.
Custom orders are cheerfully accepted. Just convo me with the details.
Last Updated September 22, 2012