HootsHouse's Shop Announcement

At Hoot's House you will find vintage jewelry and accessories, vintage home decor, vintage jewelry supplies, and other fun vintage finds!

Explanation for negative review:
First of all, customer service has always been my number one priority. I take great pride in my customer's happiness which shows in all but one of my reviews. I wanted the opportunity to explain the circumstances a bit so that you have complete confidence in shopping with me at Hoot's House.
Have you ever met one of those unfortunate souls that you just could not please no matter how hard you try? Well I ran into this problem recently and was left a one star review with a nasty comment on my shop. After this customer placed her order, she sent me a message telling me to throw in additional items with her order that were not part of the item she purchased. Then said to me "if you don't want to then its your loss". Shortly afterwards, I received a message telling me to cancel the order. I contacted her to tell her I was a bit confused by her messages and she replied that she sent the message in error and wanted to continue with the order. Because of the confusion, her order was delayed and I upgraded her shipping to priority at no additional charge so that she would get her package in a timely manner. She then continued to message me that I was lying about shipping her order and that she called the post office and they said I never mailed the package. This was completely untrue and her package was delivered within 5 days of her order. Even though I had already shipped the order, I decided to issue her a complete refund and cancel the order just so I didn't have to deal with her any more. She unfortunately left a negative review anyway.

Love vintage style jewelry? Visit my other shop:

This shop accepts Etsy Gift Cards.