HopeandWillow

Curated, Custom, Personalised Gifts & Celebrations UK

Inverurie, United Kingdom · 5 Sales

HopeandWillow

Curated, Custom, Personalised Gifts & Celebrations UK

Inverurie, United Kingdom 5 Sales On Etsy since 2010

1 out of 5 stars
(2)
Hope and Willow

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Hope and Willow

Reviews

Average item review
1 out of 5 stars
(2)
sherilyngroves

sherilyngroves on Feb 10, 2017

1 out of 5 stars

I never received this item and got no response from the seller after trying to contact them several times. I have now been refunded in full but I have still not been contacted by Hope and Willow themselves. Very disappointing!

About

Curated, Custom Gifting and Celebrations by Hope&Willow

As a family business we treasure the milestones in life; from birthdays to new homes, to weddings and the birth of a new bouncing baby girl or boy, we love the excitement for all of life's celebrations.

Celebrating these happy occasions and all the milestones that come with them is what we like to do best. From helping you find that unique original gift, that is timeless, personal and thoughtful, to helping to style the celebration itself with favours, decorations and partyware is what we do.

With 12 years as a family business and many milestones of our own, we continually expand our range of precious personalised gifts, beautifully designed wedding and event favours, and stylish party decor to make sure we can help decorate and bring that extra special touch to some of life’s best memories.

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Shop policies

Last updated on July 11, 2012
Welcome to Hope & Willow Ltd Etsy Boutique. We are designers of contemporary wedding and event accessories, based in the UK

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
We accept Paypal.
Shipping
UK DELIVERY

We aim to dispatch all orders within 3 - 5 working days(Monday - Friday) by Royal Mail Recorded Delivery. Royal Mail transit time is usually 1 - 2 working days.

Some areas of the UK may be subject to a slightly longer transit time. These are;

• UK islands, e.g. Isle of Wight, Jersey, Isle of Jura, etc.
• Northern Ireland.
• Parts of the Scottish Highlands.

Please note: that Royal Mail and all couriers do not deliver on Bank Holidays including Good Friday. The delivery will be made the next working day.

INTERNATIONAL DELIVERY

We do ship internationally. International orders are sent by Royal Mail Airmail. Tracking is not available with this service. If you wish to add tracking and insurance to your delivery please contact us! Transit times are usually 10 - 12 business days.
Refunds and Exchanges
How do I Return an item?

We hope you are happy with your purchase however if you would like to return your order please see our instructions and terms below:

If you have just had a change of heart, you can return your order to us for refund or exchange. Your order must be returned within 7 days of delivery. Your items must be unused, unopened and in the original condition. All parts, instructions, tags, security seals etc must be intact. If the blister packaging has been opened or security seals have been broken, we are unable to accept your return.

Please make sure that you inform us of the order number, product description, and reason for return and whether you require an exchange or refund within your return package.

Return postage is payable by you. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.

Items that cannot be returned:

We regret that we cannot accept returns on the following non-faulty items:
• If the item(s) has/have been personalised, customised or made to order
• Any toiletries, edibles, perishable or pierced jewellery cannot be returned.
• The packaging or any of the product components, has been unsealed or damaged.
• If the non-faulty product does not arrive back with us in a resalable condition. In this case we will not be able to accept your return or offer you a refund. We will then contact you to arrange to send your product(s) back to you and to take payment for the subsequent delivery costs which will be the standard £3.95. If we are unable to contact you, the product(s) will be re-sent to you automatically within 7 days. The delivery cost of £3.95 will also be applied.

Faulty Goods

Any damaged items must be reported to Hope & Willow Ltd in writing (email) within 3 working days of the delivery. We will then arrange a return to us. All faulty items must be returned to us within 30 days of delivery to you. If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.

Cancellations

Please note, we can only accept cancellations if your order has not yet been dispatched, or if personalised not already produced. If your order has already been dispatched, please follow our standard Returns instructions.

Refunds

Once your return has been received, your return will be processed and a refund for your product will be processed directly to the payment card used when placing your order within 30 days. Please check your card statement for your refund. We will not notify you upon receipt of your return or on completion of your refund.
Additional policies and FAQs
Wholesale enquiries welcome.