Announcement It is the time of year that shipping slows down. While we work hard at quickly mailing your purchases, our shipping partners (USPS and UPS) experience slow downs on their parts. We cannot provide more information than the tracking number provide you. If you experience a delay in receiving your package, please give it time. In our experience the packages do arrive and with no interference to the quality of the caramels.
It is the time of year that shipping slows down. While we work hard at quickly mailing your purchases, our shipping partners (USPS and UPS) experience slow downs on their parts. We cannot provide more information than the tracking number provide you. If you experience a delay in receiving your package, please give it time. In our experience the packages do arrive and with no interference to the quality of the caramels.
salazer on Jul 15, 20225 out of 5 stars
My recipient reports back monthly on the wonderful flavors received—this has been a terrific service with a wonderful product, thank you!
amandaeperez on Jul 18, 20225 out of 5 stars
Absolutely the best caramels I've ever tasted, without a doubt. They are the perfect size too for a sweet little treat that simply melts in your mouth. I am fortunate enough to be local and expected to drive somewhere to meet up to receive my order but was pleasantly surprised when my order was delivered to my doorstep within two days. Excellent customer service, obviously, that doesn't come from bigger companies. I can't wait to order more caramels!
From cupcakes to caramels
One day my husband, Brady, took some of Hope's scrumptious salted caramel cupcakes to share with coworkers. Although topped with a delectable caramel-vanilla buttercream frosting, it was the caramel core of the vanilla cupcake that caught the attention of one of his coworkers. "Could she make the caramel cupcake without the cupcake?" And so Hope's Caramels was born.
I began as a stay-at-home mom who wanted to contribute financially to the household. Hope's Caramels is a product of being self-employed in the baking industry. Cooking, cutting, wrapping and package/ad designing are all part of my job description.
Brady is Hope's partner in this amazing business. He left his job April 2019 and joined Hope full-time. He is responsible for many things: cutting caramels, packaging, vendor events, financials, and dad duties. He's a hard worker!
Melinda came on part-time August 2019 after being seasonal help in 2018. She helps to wrap and package caramels. She is also part of the gift box design team from teacher gifts to holiday packages.
Amy is Hope's mom. She works part-time at her real job, then pitches in one to days a week when things get a little crazy here at the caramel factory. She also works the vendor events with Hope's husband. It's one of her favorite jobs!
Sloane came on as seasonal help in 2017. She works the months of November and December because things can get down right "cray-cray" in the factory when caramel orders sky rocket.
Judy is also seasonal help. She came on in 2018 and we have been thankful for her hard work. She recently got a full-time job, but we keep her in the loop and are anxious to have her when she can help us out.
Hope's late Aunt Jackie worked the early years of the business, wrapping. She was fast, efficient, and filled with lots of great wisdom. She is missed in the factory.
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Orders are shipped USPS Priority Mail, which takes only a couple of days. You will receive an email via Etsy once your caramels have shipped. A tracking number will be included in that email.
Most items ship in regional rate or flat rate boxes. If your purchase ships less expensively than what you've paid, we will refund any difference greater than $1. (Please understand the shipping rate includes postage, packaging and handling fees.) The Etsy shipping function does not always allow us to accurately charge for postage.
Hope's Caramels is happy to ship to another address. If it is for a special occasion or a gift, we will gladly write a card to go along with the gift. If choosing to do so, tell us about it and write the recipient's name and address in the comment section for the purchase. Please message us before purchasing if you want the caramels gift wrapped, as extra material and shipping costs will need to be set.
Contact us for international orders.
Additional policies and FAQs
We will gladly entertain requests for wholesale and international orders. Please message us to discuss details.