HorizonCottage

Custom Photo Wedding Jewelry & Accessories

Lakeland, Florida On Etsy since 2011

1,860 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

HorizonCottage

Custom Photo Wedding Jewelry & Accessories

Lakeland, Florida | 1,860 Sales

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Announcement

Last updated on Jul 2, 2020

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Items

1860 Sales
 

All Items

Madeline Meixner

Contact shop owner

Madeline Meixner

Reviews

Average item review
5 out of 5 stars
(549)
See reviews that mention:
quality 71 shipping 106 customer service 167

About HorizonCottage

Sales 1,860
On Etsy since 2011

My shop is a reflection of my loves, my life experiences, and my spirit.

I'm a retired Realtor, jewelry maker, mother of three, grandmother of nine, and wife of my best friend and soulmate. When we retired, we bought our "forever home" in Central Florida to be near our children.

I extend a 100% satisfaction guarantee, in writing, on all my items because I care a lot more about the happiness of my customers (and friends!) than I do about a single financial transaction. I often say I'd rather make a friend than a sale and I'm not kidding. This is a boutique shop where you will find personal, individual attention.

So, how has my shop evolved over the past decade on Etsy? How do I select my images? What is my inspiration?

(1) I love working in my little garden and almost all of the flowers you see in my images are flowers I have grown and then captured as images for my jewelry.

(2) I've been a bird lover since my dad gave me my first "Golden Book of Birds" when I was a little girl. If you stay in my shop for more than five minutes, you will detect my love of birds!

(3) The day we lost our granddaughter to Cystic Fibrosis (at age 22 after a full lung transplant at age 19), the memorial part of my shop was born. I find that wearing a piece of jewelry with her image keeps her close and gives me comfort. Apparently, I'm not the only one...

(4) A few years ago, we lost the greyhound who started our twenty-year greyhound adoption journey. Her loss inspired me to make a pendant with her image to keep her close to my heart. That pendant has grown into a very large part of my shop. The stories and the love I hear almost every day inspire me. My customers tell me over and over how priceless the pieces are to those of us who hold our beloved pets in a very special part of our hearts, even when they're gone from our everyday lives.

And, finally, (5) The wedding pieces came at the request of several previous jewelry customers a couple of months apart. They knew what they wanted but they couldn't find it so they asked if I could help. I could ... and I did ... and after a few years, weddings have become the biggest part of my work.

Please step into Horizon Cottage and take a look around. If you don't see what you're looking for, let me know. I'm here for you!

Shop members

  • Madeline

    Owner, Design, Photography, Shipping, Etc.

    Wife, mother, greyhound advocate, Retired Realtor, and long-time jewelry designer. Yep, I like to keep busy!

Shop policies

Last updated on December 19, 2019
Thank you for shopping at Horizon Cottage. You will find me easy to work with and open to your ideas. Many of my best selling items were originally created as custom orders for my wonderfully creative customers. "Out of the box" is my favorite place!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Horizon Cottage extends a 100% satisfaction guarantee. You will receive this guarantee in writing with your item(s). If you are unhappy for any reason, I will refund your full purchase price immediately upon receipt of your returned item. No questions asked!

INTERNATIONAL CUSTOMERS - Particularly those of you in the EU: If you decide to refuse the item when it arrives because you are surprised by the VAT or any other service fees your country charges before they will deliver your package, I am happy to refund the cost of the item but I can't refund the cost for shipping. My understanding is that, in the UK, for instance, there is a $5 to $8 "processing fee" from the Post together with a charge for "VAT" (Value Added Tax), which is a percentage of the value of the item. I've had different customers (Ireland and the UK) tell me different percentages so you will want to check to find out any additional costs before you make your purchase. Or, even after your purchase, if you find that the fees are too much, I'm happy to cancel your order as long as you let me know before I ship.
Payment
I accept PayPal as well as Etsy's Direct CheckOut.

I collect the appropriate sales tax in Florida determined by your zip code. I don't collect sales tax for other states but some states now require Etsy to collect tax, which they then send to the appropriate state.
Shipping
I combine shipping on multiple items so you save on quantity. To receive the combined shipping, simply put all of your items into your cart before checking out. But don't worry, if you accidentally check out and end up paying too much shipping, I will refund the excess immediately. I also extend free shipping on orders over $35.

I've added expedited shipping upgrades to all of my items - you will see your options at checkout.

I will ship your item to your registered Etsy address, so please be sure that your address is up to date. I ship from my home in Florida six days a week so you may expect your item very quickly.

INTERNATIONAL SHIPPING:
I have recently reinstated International Shipping but please make yourself familiar with your own country's postal fees, possible Value Added Tax (VAT), and possible shipping delays. I have no control over these things and I have been surprised to hear from some of my valued customers that they faced unexpected VAT costs and/or other charges that they did not expect. I have no way of knowing what your country's charges may be so please, before you order, try to find out so you are not surprised. If you have already ordered and then found that your fees are too high, I will be glad to cancel your order and process a total refund as long as let me know before I ship your item. However, if you refuse the item and return it, I will be happy to refund the cost of the item (even custom items) but not the shipping cost.
Additional policies and FAQs
I will work hard to make sure that I am five-star-worthy in your estimation! :o) Enjoy!
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Personal information I collect
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
2. The legal bases I rely on to collect, use, and share personal information
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. The third parties with whom I share personal information
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time I keep personal information
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
5. If transferring personal information outside of Europe, how the transfer will be handled
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
6. Buyers’ rights regarding use of their personal information and contact details

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Madeline Meixner, am the data controller of your personal information. If you have any questions or concerns, you may contact me at madelinemeixner [!at] gmail.com.

More information

Last updated on Sep 16, 2017
Frequently asked questions
How do I create a digital image?

If your image is not already in digital form, you can easily create a digital image by simply photographing the image with your phone's camera. Use good light and try to avoid shadows or glares. Dust the photo before you photograph it because dust appears as bright white spots on the image.

Send me the highest resolution you have available and please don't crop your image. The best image for my purposes will not be cropped. I need room to work around the edges of the main subject in order to crop the shape of your piece.

How do I send my image to you?

Attach your image to an Etsy Convo: To attach an image to an Etsy convo using a PC: click the "attach image" button below the text window. If you are on a mobile device, you will see a little camera icon below the text window.

What is an Etsy "Convo" and how do I send you one?

In case you’re not familiar with the Etsy Messaging system (called a “Convo”), log into your Etsy account and then go to “YOU” at the top of any Etsy page. Click the arrow and select "conversations." I try to keep all communication on the Etsy site (rather than using emails) because I receive a little audio tone the instant someone sends a convo so I can respond quickly. I don’t receive a tone for email and I worry that I might miss your message in the deluge of email I receive.

Will my item be three-dimensional?

No, any three-dimensional effect is photographic. The dome is crystal clear glass set over a printed image.

MY GUARANTEE:

All of my pieces come with a 100% satisfaction guarantee. This means that if you aren't pleased with your item when you receive it, or if you later become disenchanted with it, I will issue a refund immediately upon return of the item. No questions asked. You will receive this guarantee in writing with every purchase.

SHIPPING & DELIVERY

Your item(s) will be shipped First Class, via US Mail. I ship from my home in Florida six days a week so you can expect your order quickly. For EXPEDITED SHIPPING, select Priority or Priority Express in the shipping options during checkout.

SHIPPING: How quickly do you process and ship custom orders?

I will ship within 48 hours of final approval on your proof - often even more quickly than that. Your item(s) will be shipped First Class, via US Mail. I ship from my home in Florida six days a week so you can expect your order quickly. For EXPEDITED SHIPPING, select Priority or Priority Express in the shipping options during checkout.

I do not charge a RUSH fee - all of my orders receive my immediate attention.

DO PENDANTS COME WITH A CHAIN?

Each pendant comes with a matching 24" chain. I will be happy to make the chain a different length if you wish - just add a note with your purchase or send me a convo after.

WHAT FINISH DOES THIS COME IN?

The available finish for each item will be listed to the right of the listing under "Finish" options. You will be able to make your selection before checking out.