House Of Gems

Buena Park, California

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.



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House of Gems

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House of Gems


Average item review
5 out of 5 stars
See reviews that mention:
Quality 6579 Shipping 7451 Customer service 2374

Shop policies

Last updated on April 9, 2020
Welcome to House Of Gems Inc. We are leading jewelry making supplies and beads wholesale company serving jewelry makers and craft artists since 1992. We have extensive network of manufacturers all over the world where we source our products directly without any middle man and pass those savings to you.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Shop with confidence: For any reason if you do not like the product simply return in original condition within 30 days from shipping day we will gladly refund full amount for that product. We want you to be happy with our product and services no questions asked, no explanation or authorization required. Simply send it back to us for refund. Customer must be responsible for shipping charges. We only make refund for the return product no shipping charges are refunded. In case if your purchase qualified for free shipping and you return is partial/full invoice for refund we will deduct shipping cost and refund remaining balance if your remaining invoice balance is less than qualified free shipping total.
We accept all major credit cards, Etsy gift cards and PayPal.
We will charge if any sales tax applies to your purchase. All taxes are collected by Etsy if you have any questions about taxes please contact Etsy .
You can Buy shipping upgrade from shop home page. We ship all of our products by first class mail within USA for $2.99, Canada and other countries $14.95 for first class mail international shipping. Shipping confirmation will be emailed to the customer.

Most cases we ship for published flat rate . If the package substantially expensive to ship or heavy we send an email to customer asking to pay the difference .

We do not make address changes once order placed , it is customer responsibility to provide correct address with order .

We Do Not Have Control Over USPS.

Days takes to deliver package by USPS is estimated time no guarantee. Some cases USPS do not scan package on same day even it was delivered to post office. In such cases we are not responsible, you may have to wait a day or two see the progress.

We only responsible for undelivered packages do not take responsibility for delivered packages where tracking shows as delivered. We cannot claim insurance for delivered packages. It is customer responsibility to contact carrier in such cases.

Shipping To Other Countries

All VAT, duties, taxes and customs clearing charges are responsibility of the customer. House Of Gems Inc. does not take responsibility for such charges. If package was not accepted by customer both outbound and inbound shipping will be charged to the customer if any such charges have to be paid by House Of Gems Inc.

All packages send to other countries required at least 30 days from the date of shipping to reach destination by first class mail. House of gems do not take responsibility if package was held by customs or postal service, in such cases customer is responsible for the release of package.

We will ask US postal service to trace any package shipped to overseas delayed beyond 30 days and will take 14 days to get the response from US postal service.

We may refuse to ship to certain countries where high percentage of packages were lost or having difficulty with postal service and customs . In such instance we email the customer and explain the situation .

We will not ship by First class mail to some countries which do not track first class packages only express mail shipping used for such places. We will send an email to customer with shipping price difference, upon receiving the payment package will be shipped.