HouseOfMark

Salpie Markarian - Event Stylist + Designer

Los Angeles, California · 446 Sales

HouseOfMark

Salpie Markarian - Event Stylist + Designer

Los Angeles, California 446 Sales On Etsy since 2013

4.5 out of 5 stars
(89)

HouseOfMark is taking a short break

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Note from shop owner Thanks for visiting House of Mark. The shop is temporarily closed for maternity leave. If you have any questions, please don't hesitate to email me at info [!at] houseofmarkla.com. You can always visit my blog at www.houseofmarkla.com for more personal updates. Thank you so much for your understanding!

Note from shop owner

Last updated on Dec 22, 2017

Thanks for visiting House of Mark. The shop is temporarily closed for maternity leave. If you have any questions, please don't hesitate to email me at info [!at] houseofmarkla.com. You can always visit my blog at www.houseofmarkla.com for more personal updates. Thank you so much for your understanding!

Salpie Markarian

Contact shop owner

Salpie Markarian

Reviews

Average item review
4.5 out of 5 stars
(89)
stephcedron

stephcedron on Dec 12, 2017

4 out of 5 stars

they got confused on the shipping, but great customer service and they solved it very fast. Loved the product!

Heather Armour

Heather Armour on Oct 22, 2017

3 out of 5 stars

Delivery took way too long

Salpie

Salpie responded on Dec 22, 2017

Product was delivered in a timely manner as stated in the listing. Rush delivery is also available for an additional fee should someone need the product ASAP.

View all 89 reviews

About

My Story

The "Mark" in House of Mark is short for my maiden name. In 2013, I began showcasing my creative side with custom handmade party decor by opening up a store on Etsy. Three years later, the House of Mark brand spread its wings, thus creating a website and blog.

More on the blog:

http://houseofmarkla.com/meet-salpie/

Shop members

  • Salpie Markarian

    Owner

Shop policies

Last updated on April 20, 2017
Welcome to my shop, House of Mark! We hope you enjoy my handmade creations.

House of Mark has been featured in:

www.thecreamevent.com
Bash Please
100 Layer Cake

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
RETURNS OR EXCHANGES:

We work hard to provide the absolute best for our customers! We guarantee that each item is created with quality materials, excellent craftsmanship and attention to detail.

Due to the nature of our handmade and custom business, we do NOT offer refunds, cancellations, or exchanges. Only exception is Loss or Damages during shipping.

LOSS OR DAMAGES:

We purchase insurance on all our shipped products, no matter how big or small in value and/or size. In situations where the order is lost (does NOT include if shipping status states "Delivered") or damaged during shipping, refunds or replacements will only be processed within 24 hours of receiving the product and once the buyer has cooperated to complete and submit the insurance claim affidavit and provided the required information such as photos to process the claim.
Payment
We accept payment through Etsy Direct Checkout which accepts Visa, MasterCard, Amex, and Discover. We also accept PayPal. You do not need a PayPal Account to pay for your items through PayPal.

Payment is due within 24 hours of the sale. Package will be mailed when payment is received. For custom orders, order must be paid in full before we can handcraft the item.
Shipping
IMPORTANT - PLEASE NOTE: Processing/production time on ALL orders is 1-2 weeks. Should you need your order rushed, please CONVO us BEFORE placing your order so we can set up an expedited service for you (additional fees may apply).

Orders that are pre-made will be shipped within 1-2 business days upon payment clearing. Orders that are custom/made to order will be shipped within 1-2 weeks upon payment clearing. All packages will be sent via USPS to your address that is associated with your order unless otherwise noted.

All packages will be sent via USPS First Class Mail or Priority Mail, depending on size and weight of box, with a tracking number. If you need your item sooner, please contact us before you purchase and we will provide fees for various shipping upgrades.

* WE ARE NOT RESPONSIBLE FOR ANY DELAYS FROM THE MAIL SERVICE. We can only guarantee day of shipping - NOT delivery date as any delays from the mail service due to any weather conditions and/or unforeseen USPS issues reside out of our control. We anticipate your order to process and ship in a timely manner as indicated in your receipt or per our conversation. Your package should get there in time once we send it out, not considering any USPS issues.

* RUSH ORDERS ARE AVAILABLE, BUT WILL BE CHARGED AN ADDITIONAL FEE, PLEASE CONTACT BEFORE ORDERING/PAYING.

* WE ARE NOT RESPONSIBLE FOR ANY MISTAKE MADE BY THE CUSTOMER DURING THE ORDER. THIS APPLIES TO ORDERS THAT REQUIRE PROOF REVIEW AND APPROVAL BY THE CUSTOMER (EX. INVITATIONS). Once we have received an approval on the proof from the customer to move forward with the order, we are unable to go back for any changes or returns.

We are located in Los Angeles, CA. Please message us if you are interested in picking up your order and we can make arrangements accordingly.

When ordering, please make sure you indicate the date of your event so we can ensure precise delivery. If unsure, please email us prior to ordering to see if we need to expedite your order for an additional cost.

****INTERNATIONAL BUYERS PLEASE NOTE SHIPPING POLICIES*****

Please note above policies of the processing and handling information still apply to international buyers.




International shipping is usually via USPS First Class International Mail or Priority International Mail (depending on size and weight of box), with packages usually arriving within 2-6 weeks (but can take longer depending on mail or customs delays.).

International orders are tracked only until they leave the USA using the order's international customs number, which we will provide to you upon shipping your package. 
During this time the USPS tracking system may not update past "Processed at USPS Origin Sort Facility". This does not mean that your package has been lost or stalled. Tracking information generally will no longer update once a package leaves the US.

If you need your item sooner, please contact us before you purchase and we will provide fees for various shipping upgrades.

****ADDITIONAL FEES MAY APPLY TO BUYERS - NOT SELLER'S RESPONSIBILITY****

UK CUSTOMERS - Residents of the UK may have up to a 20% tax charged on the value of their purchase over £15 by your customs plus handling fee from the Royal Mail - these fees are the purchasers responsibility to pay and are not assessed by Etsy or House of Mark.

Customs forms will be completed with your purchase price. Buyers are responsible for paying any Customs import taxes, duties, tariffs, VAT, or other charges assessed by their countries, and should check into those charges before making a purchase.***



Here is a link to give you the approximate costs (you will need to cut and paste this link): www.dutycalculator.com/new-import-duty-and-tax-calculation



We will not state “gift” on the package unless it actually is a gift from us to you. We fill out custom forms accurately and truthfully, so please do not ask us to falsify information of any kind. We claim full retail value on our customs forms for insurance purposes.



Knowing the prohibited and restricted items to your country is your responsibility as the Buyer. If you are unsure of what items are not allowed to be shipped to your country via USPS, please visit the following website. We will try to review your country’s policies before shipping, but ultimately, it is YOUR responsibility.


http://pe.usps.gov/text/imm/immctry.htm

International shipping can be a lengthy process and your patience is greatly appreciated.

THANK YOU!!!
Additional policies and FAQs
The decor creations at House of Mark are handmade and intended for adults. They are not suitable for children as it will not stand up to vigorous play and they include small parts that could easily be swallowed.

If you have any questions about any of our terms or policies please do not hesitate to contact us either by sending us an Etsy conversation or by email to info [!at] houseofmarkla.com