HouseofNinesDesign

House of Nines Design

New York, United States · 91 Sales

HouseofNinesDesign

House of Nines Design

New York, United States 91 Sales On Etsy since 2009

5 out of 5 stars
(34)

HouseofNinesDesign is taking a short break

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Note from shop owner My shop is closed for the time being while I move to Paris, France. Thanks for your interest in my work, and I look forward to making you lovely hats in the future.

Note from shop owner

Last updated on Sep 23, 2016

My shop is closed for the time being while I move to Paris, France. Thanks for your interest in my work, and I look forward to making you lovely hats in the future.

Tricia Roush

Contact shop owner

Tricia Roush

Reviews

Average item review
5 out of 5 stars
(34)
Jennifer Brown

Jennifer Brown on Sep 20, 2016

5 out of 5 stars

I just love these hats. Made well, sexy and fun. I'll be wearing this with pride.

cmstockton7

cmstockton7 on Jul 12, 2016

5 out of 5 stars

Beautifully made! Took a while to get here, but it was worth it.

View all 34 reviews

Shop policies

Last updated on November 26, 2015
I make fancy hats and accessories for the fearless. Take a peek at my blog at www.houseofninesdesign.com for more info and lots of photos.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Payment accepted by Paypal and Direct Checkout (by credit card) only. Orders sent to New York shipping addresses include sales tax.
Shipping
See something you like? Want it sooner rather than later? Although the standard wait time on made-to-order hats is 4 weeks (plus shipping time), check with me to see if a faster turnaround time is possible, the amount of time it takes to make an item for you may vary depending on where I am in my production schedule. Or, I might have the thing you're interested in on hand for immediate delivery.

My listings offer USPS Priority Mail shipping to the US (2-3 day delivery), and several other countries (usually 6-10 day delivery). However, I am willing to ship at a slower rate for a lower price, when possible, and to additional countries- if you would like more info about shipping options, just ask.

Shipping & handling charges include double-boxing for the safety of your item while in transit, and the interior box is a decorative hatbox you can also use for a gift box or storage. (Unless otherwise noted- some hats may be too large to double-box.)

Every item shipped is fully insured. All of the packing materials I use are reusable / recyclable. All shipments are packed with sufficient padding and an adequately sized box for the item.

I normally ship once per week.
Refunds and Exchanges
Returns
Returns are offered on ready-to-wear items only, i.e. standard styles chosen out of our catalog. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging materials and with all original tags still attached. Custom orders, gift cards and gift certificates are not eligible for return. Shipping fees are non-refundable.

Before attempting to make a return, contact us to receive a return authorization and the return shipping address. If authorization is granted, items must be returned to us within 21 days of purchase for return of the purchase price of the item, minus the shipping fees. Depending on where you live, the time it may take for your returned product to reach us may vary.

For returns, we strongly advise you to using a trackable shipping service and to purchase shipping insurance for the full value of the item being returned. We don’t guarantee that we will receive your returned item, and are not responsible for any loss, damage, or delay during shipping.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and of the approval or rejection of your refund.
If it is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within one week of the return approval.

Late or missing refunds
If you have returned an item and more than a week has elapsed since we should have received it, but you haven’t received a refund-related notification from us and/or a refund to your original payment account yet, first check your shipment tracking information to be sure that we have received the item. Also check your payment account again, and contact your payment company to inquire about their policy regarding processing times on refunds. It may take some time between when we post the refund and when it shows in your payment account, due to processing time needed by your payment company. We have no control over outside payment company processing times. Feel free to contact us directly at returns [!at] houseofninesdesign.com to inquire about the status of your return.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver (the person who paid for the item) had the order shipped to themselves to give to you later, please have them contact us directly to arrange the return.
Additional policies and FAQs
CUSTOM ORDERS
See something you like in my shop, but want it different? (Different color, size, different elements together, etc.) Contact me and/or see my blog at www.houseofninesdesign.com for more info.

WHOLESALE ORDERS
Interested in buying a quantity of my work for resale through your own (non-Etsy) shop? Contact me, let's make a deal.