Announcement Fine and foxy millinery handmade in New York City.
Fine and foxy millinery handmade in New York City.
cmstockton7 on Jul 12, 2016
Beautifully made! Took a while to get here, but it was worth it.
Cindy Joy on Dec 13, 2015
Wonderfully beautiful hat made with the best wool felt and gorgeous feathers! I couldn't be happier! Thanks for my first House of Nines hat.
Accepted payment methods
- Accepts Etsy gift cards
My listings offer USPS Priority Mail shipping to the US (2-3 day delivery), and several other countries (usually 6-10 day delivery). However, I am willing to ship at a slower rate for a lower price, when possible, and to additional countries- if you would like more info about shipping options, just ask.
Shipping & handling charges include double-boxing for the safety of your item while in transit, and the interior box is a decorative hatbox you can also use for a gift box or storage. (Unless otherwise noted- some hats may be too large to double-box.)
Every item shipped is fully insured. All of the packing materials I use are reusable / recyclable. All shipments are packed with sufficient padding and an adequately sized box for the item.
I normally ship once per week.
Refunds and Exchanges
Returns are offered on ready-to-wear items only, i.e. standard styles chosen out of our catalog. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging materials and with all original tags still attached. Custom orders, gift cards and gift certificates are not eligible for return. Shipping fees are non-refundable.
Before attempting to make a return, contact us to receive a return authorization and the return shipping address. If authorization is granted, items must be returned to us within 21 days of purchase for return of the purchase price of the item, minus the shipping fees. Depending on where you live, the time it may take for your returned product to reach us may vary.
For returns, we strongly advise you to using a trackable shipping service and to purchase shipping insurance for the full value of the item being returned. We don’t guarantee that we will receive your returned item, and are not responsible for any loss, damage, or delay during shipping.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and of the approval or rejection of your refund.
If it is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within one week of the return approval.
Late or missing refunds
If you have returned an item and more than a week has elapsed since we should have received it, but you haven’t received a refund-related notification from us and/or a refund to your original payment account yet, first check your shipment tracking information to be sure that we have received the item. Also check your payment account again, and contact your payment company to inquire about their policy regarding processing times on refunds. It may take some time between when we post the refund and when it shows in your payment account, due to processing time needed by your payment company. We have no control over outside payment company processing times. Feel free to contact us directly at returns [!at] houseofninesdesign.com to inquire about the status of your return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver (the person who paid for the item) had the order shipped to themselves to give to you later, please have them contact us directly to arrange the return.
Additional policies and FAQs
See something you like in my shop, but want it different? (Different color, size, different elements together, etc.) Contact me and/or see my blog at www.houseofninesdesign.com for more info.
Interested in buying a quantity of my work for resale through your own (non-Etsy) shop? Contact me, let's make a deal.