HouseofSeance

REFUND POLICY FOR RUGS

Returns for a full refund* (*shipping and restocking fees will apply) must be initiated by the buyer within 5 days of delivery. Package(s) must be sent and the tracking number provided with a scheduled delivery date within 7 days of delivery to complete refund.
Past this allotted time frame, the buyer is eligible for store credit or exchange ONLY within 14 days of delivery. Tracking number and scheduled delivery date of package(s) must be received by HOS by the 14th day.

Please review the following carefully:

• A restocking fee of $50 on each rug applies.
• Buyer is responsible for return shipping charges and the original shipping cost will be deducted from your refund.
• Refunds will be issued within 10 business days on domestic orders and up to 45 business days on international orders, from the day we receive the rug(s).
• No refunds, exchanges, or credits for any damaged, soiled, or altered rug(s).
• No refunds, exchanges, or credits on customized rugs or rug pads.
• Sale items are FINAL, without any exception.

SHIPPING INSTRUCTIONS FOR RETURNING RUGS

• Please do not send items back before notifying us. We will provide specific instructions according to the item(s) being returned.
• Returns must be made via a reliable shipping courier and insured for the full purchase value with a signature requirement upon return delivery.
• Rugs must be returned in the original packaging or in packaging of equivalent size*. Returns outside our parameters may incur additional shipping costs. (*depending on the size, our rugs are shipped either rolled, folded in half and rolled, or folded)
• Should a package be deemed as undeliverable due to an inaccurate address, the buyer is responsible for re-shipping costs.

RETURN POLICY FOR OTHER PRODUCTS

All items (excluding rugs) are FINAL sale. Should your item(s) be damaged upon delivery, please refer to the “Damaged Items” section of our shipping policies for further instructions.

IMPORTANT DISCLOSURES

Claims made on this website are those of our own and they are not supported by any expert opinion.

We take great care to disclose as much history as possible about the items within our shop and make every effort to accurately and completely describe the condition of our vintage items and their possible flaws. We can not be held responsible for accuracy or authenticity. Additionally, while we do our best to list the exact measurements, slight variances in width and length are a natural occurrence in all hand-made tribal antique and vintage rugs. Please note, all products are sold as-is without warranty.

Several variables affect exact colors; such as color differences from one monitor to another. Most pile rugs have a dark and a light side, based on the angle in which you view the rug, which has to do with the direction of the pile weave. We encourage our customers to inquire about all their color-related questions prior to making a purchase.

Flaws in original handcraft or wear and tear over time are expected, thus House of Séance cannot be held responsible for any degeneration or irregularities that are likely to exist and are not considered defects. For example, distressed rugs are not suitable for high traffic areas and could be damaged easily as the natural fibers are compromised over time. House of Séance will not replace or refund distressed rugs. Please read the descriptions carefully and contact us with questions before making a purchase.

While we do not offer direct consultation, when requested, we gladly assist our customers by providing advice and providing suggestions. Final decision-making falls back on the customer. House of Séance will not be held liable for the final design interventions.

For anything with internal mechanisms, keep in mind that the vintage nature exempts the articles from any current safety standards. It is the buyer’s responsibility to ensure that the purchased items are safe for their intended use.

Payments are accepted via PayPal and all major credit cards.

Sales taxes are applied at checkout according to your state.

LAYAWAY

Our ‘standard’ practice for layaways is as follows, but we will be happy to work out a longer-term plan should you need more time:

A non-refundable down payment of 50% is required at the time of purchase to hold the item. The balance is due within the next 30 days. If subsequent payments are not met timely, a $25 late fee will automatically be applied to your invoice.

If you change your mind before the end of the layaway term, your paid balance*, minus any late fees, will be available as store credit and applicable towards your next purchase.

To begin your layaway plan:

1) Send your layaway request to desk [!at] houseofseance.com providing us with your billing/shipping addresses, phone number, and e-mail.

2) We will send you a separate invoice for your first and the subsequent installments.

3) We will send you a reminder for the payment due date along with a copy of the invoice showing the remaining balance.

4) Your purchase will be shipped upon completion of your dues.

*Important Note: Layaway terms are separate from our general store policies for returns, therefore, the paid balance will be accounted as store credit only.

For further questions, please contact us at desk [!at] houseofseance.com

SHIPPING

When an order is processed, an email containing a tracking number and ship date is initiated. Orders are shipped within 1-3 business days to the address listed on the order, via USPS or FedEx, whichever is the most economical. At your instruction and for an additional fee, shipments can be expedited.

DIRECT SIGNATURE

When using FedEx, a "direct" signature is required upon delivery. A delivery request with “no signature required” will assume all liability associated with a lost, damaged, or stolen package.

INSURANCE

Nearly all rugs are shipped via FedEx and therefore automatically insured according to standard FedEx policy. The maximum insurable value for vintage/antique rugs per FedEx policy is $1000 for each package.

INTERNATIONAL SHIPPING

• Orders under 4 lbs: shipped via USPS First Class Mail International.
• Orders over 4 lbs: shipped via FedEx or USPS Priority International Mail.
• Delays in delivery do occur from time to time due to international customs.
• International customers are responsible for any/all customs and duties charges.
• Returned items that are rejected due to high customs fees by buyers are store credit only; shipping and restocking fees will apply.

UNCLAIMED PACKAGES

Absolutely no refunds on unclaimed items; store credit only. Shipping and restocking fees will apply.
• Restocking fees:
Rugs: $50 restocking on each rug
All other items: $30 restocking

LOST PACKAGES

Claims for lost packages may be processed 30 days (40 days for international) after the original shipping date. House of Séance will subsequently open a claim for the customer with the shipping carrier used. Refunds will be made to customers as soon as House of Séance gets paid from the shipping carrier.

DAMAGED ITEMS

Please do not send items back before notifying us. We will provide specific instructions according to the item(s) being returned. Please keep all packaging materials and take photos before they are discarded. Open claims will be handled and paid when claims are processed and paid by the shipper to House of Séance, then payment will be sent to the customer.

CANCELED ORDERS

• $50 processing fee

RUG REPAIRS & ALTERATIONS

While it is natural for vintage and antique rugs to have some aging marks, we understand that fixing some wear and tear will enhance the longevity of your rug. We are happy to discuss your repair needs and we can provide you a quote. We work with specialists with excellent craftsmanship and over 35 years of experience in the business. Additionally, certain rugs may be altered to fit your space. Please inquire about your needs.

• ***No returns, exchanges, or credits on altered rugs, without any exception.
• Shipping fees will be charged should you decide to send back your rug for repairs.

CUSTOM RUGS

A 50% non-refundable deposit is required to initiate all custom orders. Custom orders will be shipped after they have been fully paid. Coupons and current sales are not applicable to custom orders.

• ***All custom orders are final sale. No returns, exchanges, or credits on customized rugs, without any exception.

TRADE DISCOUNT

We extend up to 15% discount* to interior designers (*shipping fees apply to all discounted items). To receive a trade discount, please send an email to [info@houseofseance.com] with an identification source (i.e., seller's permit, website, etc.) affirming your credentials.

RUG CLEANING TIPS

All our rugs have been professionally cleaned before shipping, and are ready to be used when they arrive. We recommend professional* rug cleaning only (*HOS is not responsible for damage to rugs purchased from our store due to non-professional cleaning attempts).

For future care, you can follow the directions below:
• To maintain, vacuum your rug using a low-powered vacuum cleaner regularly.
• Avoid harsh chemicals that could damage, or fade, your rug.
• Do not pull any loose threads.
• Always use rug pads.

RENTAL TERMS

Do you have an event coming up? Much of our inventory is available for your choosing upon review.
Please call or inquire by sending us an email to [info@houseofseance.com] for terms and rental agreements.

• Our rentals are subject to daily fees. Rental fees:
- are paid in advance; non-refundable.
- vary per item.
• A one-time cleaning fee applies. Cleaning fees:
- are paid in advance; non-refundable.
- vary per item* (*rug cleaning fees are based on measurements).
• The total price of rug(s), clothing, and other antique items must be paid in advance and is refundable in full upon return of the item(s) in their original condition.
• Damaged or soiled items will incur fees. After inspection, your credit will be applied once damage costs are deducted.
• We accept payment via QuickBooks & Square.
• Shipping fees apply both ways.
• Pick up is available onsite during business hours.

GIFT WRAPPING

Upon request, we do offer gift wrapping.

COPYRIGHTS

All graphics, photos, and images are copyright and property of House of Séance, Inc.