HouseofSeance

REFUND POLICY FOR RUGS:

FOR A LIMITED TIME ONLY, (effective 7/27/21), we have a new generous return policy that will let you return rugs within 14 days of receipt for a FULL REFUND in lieu of store credit. If returned, originating shipping and restocking fees still apply.

IMPORTANT: You must notify us within 7 days of receipt if you would like to return the rug and we will send you the specific instructions. Past the allotted notification time frame of 7 days, you will be eligible for store credit only.

Review the following carefully:

♦ Do not ship items back to us until we send you shipping instructions.
♦ Package(s) must be well-packed and returned to us in the condition they were shipped.
♦ Returns must be made via a reliable shipping courier and insured for the full purchase value with a signature requirement upon return delivery.
♦ Customers are responsible for return shipping costs.
♦ Should a package be deemed as undeliverable due to an inaccurate address, the buyer is responsible for re-shipping costs.
♦ Refunds on domestic orders will be issued within 10 business days from the day we receive the rug(s).
♦ Refunds on international orders take up to 45 business days from the day we receive the rug(s).
♦ Originating shipping fee will be deducted from your refund.
♦ No refunds or credits for any damaged, soiled, or altered rug(s).
♦ Sale items are FINAL, without any exception.
♦ Custom rugs: No exchange/refund/credit on customized rugs, without any exception.
♦ Altered Rugs: No exchange/refund/credit on altered rugs, without any exception.
♦ Rug pads: No exchange/refund/credit on rug pads, without any exception.

For rugs especially, we recommend our customers inquire about all their color-related questions prior to making a purchase, as colors are different from one electronic device to another.

RETURN POLICY FOR OTHER PRODUCTS

All items (excluding rugs) are FINAL sales, and products are sold as-is without warranty.

Important: Our store policies supersede all pre-selected language by Etsy's default settings, which are included above under the header "The following items can't be returned or exchanged".

We are happy to send more detailed photos for your consideration before your purchase. However, once the items are purchased we will not issue a refund but will consider an exchange or credit on a case-by-case basis.

IMPORTANT DISCLOSURES

Claims made on this website are those of our own and they are not supported by any expert opinion. We take great care to provide as much history as possible about the items within our shop but we can not be held responsible for accuracy or authenticity.

We make every effort to accurately and completely describe the condition of our vintage items and their possible flaws. For anything with internal mechanisms, keep in mind that the vintage nature exempts the articles from any current safety standards. It is the buyer's responsibility to ensure that the purchased items are safe for their intended use. Manufacturer flaws or wear and tear of time are expected, thus House of Séance cannot be held responsible for any malfunctions nor incidents incurred from the item. Please read descriptions carefully and contact us with questions before making a purchase.

Several variables affect exact colors, we always encourage you to ask detailed questions instead of relying on the posted photos. Most pile rugs have a dark and a light side, depending on if they are viewed from the top or bottom side of the frontal part of the rug. Additionally, while we do our best to list the exact measurements, slight variances in width and length are a natural occurrence in all hand-made tribal antique and vintage rugs.

While we do not offer direct consultation, when requested, we gladly assist our customers by providing advice and providing suggestions. Final decision-making falls back on the customer. House of Séance will not be held liable for the final design interventions.

Payments are accepted via PayPal and all major credit cards.

Sales taxes are applied at checkout according to your state.

LAYAWAY

Our ‘standard’ practice for layaways is as follows, but we will be happy to work out a longer-term plan should you need more time:

A non-refundable down payment of 50% is required at the time of purchase to hold the item. The balance is due within the next 30 days. If subsequent payments are not met timely, a $25 late fee will automatically be applied to your invoice.

If you change your mind before the end of the layaway term, your paid balance*, minus any late fees, will be available as store credit and applicable towards your next purchase.

To begin your layaway plan:

1) Send your layaway request to desk@houseofséance.com providing us with your billing/shipping addresses, phone number, and e-mail.

2) We will send you a separate invoice for your first and the subsequent installments.

3) We will send you a reminder for the payment due date along with a copy of the invoice showing the remaining balance.

4) Your purchase will be shipped upon completion of your dues.

5) *Important Note: Layaway terms are separate from our general store policies for returns, therefore, the paid balance will be accounted as store credit only.

For further questions, please contact us at desk@houseofséance.com

DOMESTIC SHIPPING (USA)


Shipped within 1-3 business days to the address provided by your Etsy account or alternative address that is communicated to us. Orders are shipped either via Priority Mail, Parcel Select, or FedEx, whichever is the most economical. At your instruction and for an additional fee, shipment can be upgraded. When using FedEx, a "direct" signature is required upon delivery. Nearly all rugs are shipped via FedEx and therefore automatically insured according to standard FedEx policy. The maximum insurable value for vintage/antique rugs per FedEx policy is $1000 for each package. A delivery request with “no signature required” will assume all liability associated with a lost, damaged, or stolen package.

INTERNATIONAL SHIPPING


Shipped within 1-3 business days to the address provided by your Etsy account or alternative address that is communicated to us. All international orders are mailed via USPS First Class Mail International. Any orders weighing over 4 lbs will be shipped via Priority Mail or FedEx. At your instruction and for an additional fee, shipment can be upgraded. Please note that any customs fees, taxes, and/or duties incurred at the time of delivery are not included or paid by House of Séance, thus the buyer is responsible for the applicable fees. Delays in delivery do occur from time to time due to international customs. When using FedEx, a "direct" signature is required upon delivery. Nearly all rugs are shipped via FedEx and therefore automatically insured according to standard FedEx policy. The maximum insurable value for vintage/antique rugs per FedEx policy is $1000 for each package. A delivery request with “no signature required” will assume all liability associated with a lost, damaged, or stolen package.

SHIPPING INSTRUCTIONS FOR RETURNING ITEMS

For returning items, we will send you specific "packaging" instructions according to what is being returned to us. Please do not send items back until we send instructions, otherwise, you may be responsible for unauthorized shipping costs.

UNCLAIMED PACKAGES

For all UNCLAIMED packages the following terms will apply:

1) There will be no refunds on unclaimed items.

2) Store credit only

3) Return shipping fees will be deducted before issuing a store credit

4) Restocking fees apply:

Rugs:
￭ $50 restocking, $25 on each subsequent rug
All other items:
￭ $25 restocking (all but rugs)

LOST PACKAGES

Claims for lost packages may be processed 30 days (40 days for international) after the original shipping date. House of Séance will subsequently open a claim for the customer with the shipping carrier used. Refunds will be made to customers as soon as House of Séance gets paid from the shipping carrier.

When using FedEx, a "direct" signature is required upon delivery. Nearly all rugs are shipped via FedEx and therefore automatically insured according to standard FedEx policy. The maximum insurable value for vintage/antique rugs per FedEx policy is $1000 for each package. A delivery request with “no signature required” will assume all liability associated with a lost, damaged, or stolen package.

WHEN CHOOSING A RUG
♦ Please inquire about all your color-related questions prior to making your purchase, as colors differ from one monitor to another.

DISTRESSED RUGS
♦ Distressed rugs are not suitable for high traffic areas and could be damaged easily as the natural fibers are compromised over time. HOS will not replace or refund distressed rugs. We will be happy to provide a repair estimate should you wish to repair the damage.

RUG REPAIRS & ALTERATIONS
♦ While it is natural for vintage and antique rugs to have some aging marks, we understand that fixing some wear and tear will enhance the longevity of your rug. Inquire us to discuss your repair needs, and to get you a quote. We work with expert specialists with excellent craftsmanship who have over 35 years of experience in the business.
♦ Certain rugs may be altered to fit your space. Inquire us about your needs.
***No exchange or credit on altered rugs without any exception.
***Shipping fees will be charged should you decide to send back your rug for repairs.

CUSTOM RUGS
***No exchange or credit on customized rugs, without any exception. A 50% non-refundable deposit is required to initiate all custom orders. Custom orders will be shipped after they have been fully paid.

TRADE DISCOUNT
♦ We extend up to 15% discount to interior designers.
♦ To receive a trade discount, please send an email to [info@houseofseance.com] with an identification source (i.e., seller's permit, website, etc.) demonstrating that you are an interior designer.
♦ Shipping fees apply to all discounted items.

RUG CLEANING TIPS
All our rugs have been professionally cleaned before shipping, and ready to be used when they arrive.

For future care you can follow the directions below:
♦ We recommend professional* rug cleaning only
*HOS is not responsible for damage to rugs purchased from our store due to non-professional cleaning attempts.
♦ To maintain, vacuum your rug using a low-powered vacuum cleaner regularly
♦ Avoid harsh chemicals that could damage/fade your rug
♦ Do not pull any loose threads
♦ Always use rug pads

***HOS is not responsible for damage to rugs purchased from our store due to non-professional cleaning attempts.

RENTAL TERMS
Do you have an event coming up? You may rent most everything you’d like from our inventory.

♦ Payments via QuickBooks
♦ The total price of rug, clothing, and other antique items needs to be paid in advance;
refundable in full upon return of the item(s) if the original condition is kept
♦ Damaged items: applicable after inspection
-credit will be applied after deducting any damage fees
♦ Rental fees: applied daily
-varies per item
-paid in advance
-non-refundable
♦ Cleaning fees: one-time fee paid in advance
-varies per item
-rugs cleaning fees are based on measurements
♦ Shipping fees: applicable both ways
♦ Pick up: available onsite during work hours

Please call or inquire by sending us an email to info [!at] houseofseance.com for terms and rental agreements.

GIFT WRAPPING
♦ Upon request, we do offer gift wrapping.

COPYRIGHTS
♦ All graphics, photos and, images are copyright and property of House of Séance, Inc.