HuggerMuggerDolls' Shop Policies
Hello and Welcome to Hugger-Mugger Dolls Policies Page.
The Health and Safety of Hugger-Mugger Dolls.
These days we are all concerned with the safety of toys that we give to our children. Here in Europe we have had stringent H&S measures for some years.
I keep a log of my suppliers and check that they have both CE certification and that all the fabrics are tested free of harmful substances and have the Oeko-Tex Standard 100 or equivalent. The tricot fabrics come from Holland and Switzerland. The sheep's wool that I use is superwashed...carded and Organic and has the British Woolmark Certification. The yarns I use for the hair are where possible organic, my main yarn supplier is Texere Yarns UK. The embroidery floss is DMC cotton made here in France.
My dolls are sturdily made the hair is firmly stitched onto the head whether it is a crochet cap or stitched strand by strand and can be brushed or finger combed.
Paypal and Etsy Direct Checkout...both accept all major credit/debit cards. For customers here in France and in the UK you can send a personal cheque...Euros in France and Sterling from the UK.I use XE Currency Converter.Just choose "Other" as your payment option.
Please pay within 4 days of purchase but if you have any problem at all with making your payment on time just contact me.Something can always be sorted out!
I use the postal service...Priority Airmail...with Insurance...Registered Mail.Your doll will be signed for at each stage of their journey and it will be possible to track through all postal services including USPS.
Normal Times of shipping:
Mainland Europe:3 to 5 days
United Kingdom and Ireland: 4 - 10 days
United States & Canada:12-14 days
Japan & Asia 6 - 14 days
Australia & New Zealand: 10 -14 days
The purchaser is responsible for their countries customs duties.
Refunds and Exchanges
I want you to be happy with your doll from Hugger-Mugger if you are not then please contact me within 24 hours of receipt. I will refund the full purchase price on the return of the doll.
This refund policy excludes custom order dolls, you have 14 days to change your mind about your order and the 25% deposit payment will be refunded. Once your doll has been started, I will always contact you to confirm all details and to let you know the start date,it is impossible to cancel without losing the 25% deposit.
Additional Policies and FAQs
THE FOUR AGE CATEGORIES ARE AS FOLLOWS:
Please use these age guides when you make your purchase...it makes sense...
0 and UP.... “Bebe Hugger-Mugger” ...these little dolls are safe for babies, their hats are securely stitched in place...their bodies have an interior sack for the wool so are double...even if the outer covering should tear the wool in the head and tummy is contained. The little wool felt bib is fastened with Velcro and can be removed for very small babies...in fact this is recommended.
Length: Approx. 25cms...10 Inches
3 and UP... “Les Tous Petits Hugger- Mugger” ...these are baby dolls they have a removable nappy and a sleep suit with a wool felt collar. Their hair is sewn into the head. The fastenings are button and buttonhole or loop and ribbon ties...your child can practice and achieve these skills through play. The dolls body and limbs are shaped to give them a realistic feel and “flop”. They have a Tummy Button!
Length: Approx. 36cms...14 Inches
4 and UP..."Les Enfants Girl Doll...Girls and Boys...16 Inches
4 and UP..." Les Enfants Toddler Doll...Girls and Boys...16 Inches
4 and UP..."Les Enfants 10 Inch"...Girls and Boys
4 and UP..."Les Minuscules" ...Girls and Boys...7 Inch Pocket Dolls
4 and Up..."Bébé-Baby"...18-19 Inch Baby Doll
5 and UP... “Les Enfants Hugger-Mugger” ...Girls and Boys...each doll being totally unique...their hair may sometimes be a wig of mohair or wool stitched onto the head.
They have underwear...socks and shoes. They are designed to be a play companion for the older child...they can sit and take up poses. All their clothing is removable and the fastenings are normally buttons and buttonholes...ribbon ties etc.
Their height is: Approx. 46cms...18 Inches
There are 5 different skin colours to choose from:
4.Dark Mocha...Dark Brown
5. Golden (Asian and Oriental)
6. Baby Pink
4.Red....Titian, Orange or Rust
Your doll will come with a signed certificate of authenticity and full care instructions...most of my dolls can be Hand Washed but in some cases it is better to sponge clean. All the clothes are hand washable.
My Embroidered Signature:
All dolls made by me have a hand embroidered heart and within this heart is my signature hand embroidered “Bee”. The only exception is on Bebe Hugger-Mugger which has just the “Bee” embroidered on the felt bib.
I am happy to reserve you a doll for one month or convo me for details of extended lay-away. The extended lay-away is 25% deposit with order with payment in full before shipping and within the arranged time frame...e.g. 25% payment on the date of order with full payment within 3 months. I am happy to work out individual plans so please do not hesitate to convo me with your plan.
The dolls in the shop are all Ready-To-Ship...I can do a Limited Number of Special Orders...again please convo me for details of waiting lists etc.
I hope that I have thought of everything:) please just convo me with any questions you may have I will always be happy to hear from you and will respond promptly.
With Best Wishes
La Petite Maison
21430 BRAZEY EN MORVAN
huggermuggerdolls [!at] orange.fr
Siret Number: 439 478 835 00028
Last Updated February 26, 2015