IDreamofCookies

online custom cookie boutique

San Jose, California · 240 Sales

IDreamofCookies

online custom cookie boutique

San Jose, California 240 Sales On Etsy since 2012

0 out of 5 stars
(69)

Announcement   Hello and Welcome to our bespoke sweets boutique! We specialize in custom sugar cookies hand decorated with royal icing. We feature some seasonal items in our shop but feel free to reach out if you have a custom request. You can also check out our previous and current projects on IG @idreamofcookiesdotcom

Announcement

Last updated on Jan 2, 2017

Hello and Welcome to our bespoke sweets boutique! We specialize in custom sugar cookies hand decorated with royal icing. We feature some seasonal items in our shop but feel free to reach out if you have a custom request. You can also check out our previous and current projects on IG @idreamofcookiesdotcom

Nancy Nguyen

Contact shop owner

Nancy Nguyen

Reviews

No reviews in the last year
Amanda

Amanda on Feb 15, 2017

4 out of 5 stars

Cookies were as described. Could not give them as a present then since my whole order was not filled. So unsure about taste. :( Seller does not respond to messages either. #valentinesdayruined

Amanda

Amanda on Feb 15, 2017

4 out of 5 stars

Cookies were as described. Could not give them as a present then since my whole order was not filled. So unsure about taste. :( Seller does not respond to messages either. #valentinesdayruined

Amanda

Amanda on Feb 15, 2017

1 out of 5 stars

I ordered 4 sets of cookies all together. Two of the coffee and donut set...and only received one. Since these were gifts for my nieces and nephews I was unable to give them as presents, since you can't leave one kid out. Total bummer since I ordered these weeks in advance. I have contacted the seller about not receiving the item and then again about a refund for my missing item. Still no reply! Pretty big expense since I ended up not being able to gift any of them. Wish the seller at least would reply to messages. Bad customer service. Do not recommend you order here. There are so many other sellers. I wish I would have just shopped local instead.

View all 69 reviews

Shop policies

Last updated on February 10, 2015
Welcome to I Dream of Cookies! All of our decorated sugar cookies are made to order and baked with the finest ingredients- we want them to taste as yummy as they look. Our custom cookies are not limited to what is in our shop so please feel free to message us with any questions and ideas you have for any occasion. Orders can only be guaranteed when they are made 2+ weeks in advance but you can never order too soon!! For rush orders, please message us and note that additional fees may apply. Thank you!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
We do not provide refunds on cookie orders that have been baked and shipped or cancelled within 2 weeks of the shipment date. We use USPS 2-day delivery and if the order takes longer than 3 days to arrive, it is an issue that will need to be resolved with USPS. All of our shipments come with a $50 insurance policy via USPS.

Every effort is made to secure the cookies for minimal breakage but due to their fragile nature, on occasion, cookies will break :( We do not provide refunds for broken cookies unless more than 50% of the order is broken at which time we will also address this with USPS. Additionally, the cookies will still taste delicious so we hope you are still able to enjoy them!
Payment
Please note that conversations via email or Etsy do not confirm cookie orders until full payment has been received. Only full payment can ensure your spot in our cookie calendar.
Shipping
Local pick-up in San Jose is always FREE. We use 2-day shipping via USPS but orders can take up to 3 days depending on where you are located. Cookie orders will be shipped so they arrive 1-2 days before your event to ensure minimum travel and maximum freshness. Recycled materials may be used in packaging. Every effort is made to secure the cookies for minimal breakage but due to their fragile nature, on occasion, cookies will break :( We do not make any profit on shipping, any fees applied to your order are used for shipping and packaging materials.
Additional policies and FAQs
We are unable to meet special dietary needs at this time: gluten-free, egg-free, dairy-free, etc. We bake in a kitchen where we occasionally come in contact with peanuts.