Refunds and Exchanges

PERSONALIZED JEWELRY is non-refundable. Though if there is an error in the jewelry that I have made, I will certainly remake the piece and send it to you. Each piece is made to order, therefore each piece is unique and may have slight differences from the photo. Each piece is made by hand with a hammer and stamp and looks as such. I am not a computer or machine, please accept the subtle alignment shift in the letters, numbers & words as a part of the uniqueness of the piece as a hand crafted original.


If you are displeased with your purchase for any reason, please consider contacting me immediately, prior to leaving Neutral or Negative Feedback. If the mistake is mine, I will take immediate action to resolve the issue at no additional cost to you. Though I try my best to be super-human, I cannot fix a problem that I don't know about.

Payment

I do prefer payment through Paypal.
Payments should be made within
24 hours of placing your order.
If a payment does not go through,
the order will be cancelled.

If a payment isn't made within the 24 hour time period, or contact to me regarding when you will make payment, I will cancel the order.

I ship first class USPS with delivery confirmation. Though rare, and certainly not expected, USPS delays and other complications can arise. Inspired Jewelry Designs can only guarantee the date your purchase is taken to the post office. Inspired Jewelry Designs cannot guarantee when the package will arrive to it's destination. I asked if I could be in charge of the USPS so that I could guarantee delivery, but they politely declined. Now, I just stick to making really, really cool stuff.


OUTSIDE THE US......All listings include standard USPS First Class Shipping rates. Interested in priority, insurance, or tracking? Convo me & I'll be happy to get you some rates. Please note that USPS estimates that International travel time for a package can take 4 - 6 weeks depending on location. All international customers are responsible for all fees, taxes, and duties/custom charges associated with shipping to their respective countries. I will not falsify customs documents for any reason, so don't ask. You need to be aware that your own country's customs service may impose a range of import fees, taxes, tariffs, duties at the time of delivery. These are not in my control and I have no way of knowing when or if they will be imposed or how much they might be. For information you should contact your local customs agency.


I ONLY SHIP TO YOUR PAYPAL ADDRESS......so please be sure that it is up to date. Any items returned to me due to inaccurate mailing address listed on PayPal, will be the sole responsibility of the BUYER to pay for additional shipping costs to re-package/re-ship the purchase.

CUSTOMER SERVICE HOURS :: mon-fri 8am-6pm :: sat 8am-10am est
Please send messages through etsy conversations. Please note that replies can take up to 24hours, but I will get to you as quickly as possible. Thank you, Noelle----♥♥



Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Noelle Gongwer, am the data controller of your personal information. If you have any questions or concerns, you may contact me on Etsy using the conversation system.

Thank you.