IWantALetter's Shop Policies
Welcome. Please read carefully and contact me if you have any questions.
Shipping will be through the hellenic post after the payment is cleared and certain clarifications concerning the item are made.
If the item you like has free shipping (normal post) and you would like a tracking number or an express shipping (not available in the US) you should contact me in order for me to make you a customized listing.
Shipping with a tracking number includes a tracking number with the hellenic post. You can track your package in your country's post website but some countries don't have this service. Two examples are United Kingdom and Australia.
The service works with the United States Postal Service.
PACKAGING: I use bubble envelopes for the letters.
Refunds and Exchanges
If you receive the item damaged I am willing to send you another or give you a full refund.
Additional Policies and FAQs
Q:I bought an item 10 days ago and it's still not here. Why ?
A: The post office says that the packages reach Europe and USA within 7-11 working days. Sometimes it takes longer due to holiday season or difficulty reaching certain areas. However, if your item hasn't reached you within 11 working days, please contact me. I am more than happy to figure out a solution.
Q:I want to surprise my loved ones by giving them the letter but i would like another page with a text that i have chosen.Is that possible?
A: Of course it is. Contact me and i will make a special listing just for you. I can customize anything and even work from scratch to make your idea come to life.
Last Updated November 22, 2014