IceyDesigns' Shop Policies
IceyDesigns offers custom design solutions with a niche in book publishing. I design websites for Wordpress, Blogger, and Tumblr; print work, and more.
Here on Etsy, you'll find my handlettered journals, imprinted pencils and more goodies.
Wholesale inquiries are welcome! Please visit: http://www.iceydesigns.com/wholesale or email hello [!at] iceydesigns.com for more questions.
Visit me elsewhere:
Twitter: @hafsahfaizal or #IceyDesigns
Instagram: @hafsahfaizal or #IceyDesigns
I accept Paypal and Etsy checkout. You can pay via Paypal using a credit card or bank account—with or without an account. You can also pay using an Etsy gift card.
If payment is made using an eCheck, your item will ship once payment clears.
Payment is required in full prior to installation of a custom design, shipment of a physical good, or file transfer.
Shipments go out everyday of the week—Monday through Friday. Most items ship the same or next business day (please see each listing for processing times).
Your purchase will be shipped to the address noted in your Etsy order. Please ensure you provide the correct address (especially international customers). IceyDesigns is not responsible for incorrectly entered addresses.
If the listed shipping address is incorrect and the package is returned, you will be contacted for an alternate address. Please be aware that you will be charged an additional fee for re-shipping.
Most US orders are shipped via USPS First Class Mail in a sturdy mailer with tracking for your convenience.
International orders are shipped via USPS First Class Mail International. Shipping times vary, and can take between 2-5 weeks. Actual delivery time varies depending on your location and local customs. IceyDesigns is not responsible for purchases held in customs. You, the customer, will be responsible for any fees, taxes, and/or duties.
Refunds and Exchanges
My goal is that you are completely satisfied with your purchase.
If, for any reason, you are not satisfied, you can return your item in its original condition within 15 days of receipt for a full refund, less shipping. The customer must cover the cost of return shipping. If the item is returned damaged, a restocking fee will be charged and deducted from your refund.
Please contact me for return instructions.
If you receive an item that is damaged or defective, claims must be received within 48 hours of receipt. Upon further investigation, a replacement will be sent or a refund issued.
Custom designs—print or digital—are non-refundable.
© IceyDesigns. All Rights Reserved.
Prices are subject to change without notice.
Last Updated November 19, 2015