IconicPillows

Payment is by PayPal only. Please make payment immediately after placing your order. Please note that payments via PayPal e-cheque can take up to a week to clear from the US and up to two weeks from the UK, though the average is around 5 days, orders will be despatched once confirmation of cleared payment has been received from PayPal.

If payment, including the exception of confirmed intention to pay via PayPal e-cheque, is not received within 48 hours of the order submission we will withdraw the order and report non-payment to Etsy. Please convo or email us if you have any problems with payment as we don't want to give negative feedback unnecessarily.

If you wish to cancel an order after payment please convo/email immediately. Please note if an order has already been shipped a refund for example will only be possible when the goods are returned - see below for further information.

Please note that Iconic Pillows are not registered for VAT in the UK, prices therefore are not charged to include VAT

All orders, wherever possible, will usually be despatched within 1-10 working days from the day after receipt of order and cleared payment - often day after receipt of payment. Please note we are unable to ship on Saturdays, Sundays, UK public holidays or during unexpected events such as postal strikes. Please note we can not be held responsible for delays in delivery once the package has been passed to the Royal Mail or for delays in delivery due to circumstances out of our control such as postal strikes or the Christmas holiday period when delivery is always slower. Should an exceptional event occur we will inform you of this at the time of purchase or as near to it as possible. PLEASE NOTE WE ARE BASED IN THE UK AND SHIPPING OVERSEAS CAN TAKE TIME TO ARRIVE. Shipping outside of the UK may take longer, up to as much as 6 weeks though it should be noted that this is not the norm - it can be incredibly quick - 2-3 days to the rest of Europe and 3-7 days to the US/Australia/New Zealand etc. Please note that for overseas shipping we cannot be held responsible for packages lost in transit once packages have been passed to the Royal Mail as insurance is not available on standard shipping. UK orders will be sent standard first class, overseas orders standard airmail. We reserve the right to amend at our discretion this at any stage to an upgrade of recorded/special delivery (trackable) for UK orders or Airsure/International Signed For (trackable) for non UK orders at no additional expense to the customer but this will only apply on orders of a significant value e.g. over £20.00 GBP ex shipping in the UK and over £50.00 GBP to outside of the UK and this is only a guide not a given.

Please note that orders placed outside of the EU may be liable for customs duty/import taxes on delivery, this is entirely out of our control. Payment of such amounts are the responsibility of the person the package is addressed to.

Combined shipping - all items are listed to encompass combined shipping e.g. $6.00 for the first item and $4.00 for each subsquent item purchased and paid for at the same time. It is not possible to combine further than that as large orders of lots of items will be shipped in most instances by priority/trackable methods (see above re right to change method) which cost significantly more. If however you wish to place a bulk order on a custom order listing shipping will be negotiable to that specific order. If in doubt or you have any questions please do ask for clarification etc.

Postal address - orders will be sent to the ship to address indicated on your Etsy order. Please ensure that this is your correct address and if there is a significant difference to your PayPal address that you convo us to confirm the correct and full postal address. We can not be held responsible for undelivered packages due to discrepancies in Etsy to PayPal delivery addresses. Please note that your delivery ie PayPal address really should always be your Etsy address for security reasons - if it isn't please convo us

Feedback - we leave positive feedback on receipt of your feedback once we know your package has arrived safely and you are happy with your purchases. Should there be any problems with your order please, please, please convo or email us before leaving negative or neutral feedback. We want you to be happy with your purchases and aim to solve any problems at a customer services level i.e. prior to feedback.

If a custom order is made the buyer takes responsibility for giving the correct measurements. Iconic Pillows will not be liable for mistakes by the buyer. If Iconic Pillows makes a custom order in the wrong size I will replace or refund on return of the product.