IdyllWyse

It is important to me that you are satisfied with your purchase! Refunds and exchanges can be made within thirty days of the receipt date of the shipped item.

If your shipment arrives damaged, please document it by taking photos of the box or envelope before opening. I would also like to see clear photos of the damaged item(s) as well. For prints, I will send a replacement right away; for an original painting or drawing, your money will be refunded immediately.

If you are unhappy with your item for any reason, I will gladly exchange it for a like item. Please contact me so that we can make arrangements to have a replacement sent. The cost of return shipping must be covered by the customer. Once I confirm that the item has been received and is undamaged, I will cover the cost of shipping for the exchange item(s).

If you prefer a refund rather than an exchange, please contact me. The cost of return shipping must be covered by the customer. Once I confirm that the item has been received and is undamaged, your money will be promptly refunded.

For items that appear to be lost in transit, please contact me so that I can track your order and help you resolve the issue as quickly as possible.

Feel free to convo me regarding any issues you may have with your order and I will be happy to assist you!

PayPal, Etsy gift cards and all major credit cards are accepted.

For custom work, please note that after an agreement on the terms, payment must be received up front before a project can be initiated.

California residents will be charged 9.0% sales tax.

Orders will be processed and shipped within 1-3 business days following completion of payment.

DOMESTIC ORDERS:
1) Prints are shipped via USPS Priority Mail which automatically includes a tracking number;

2) Paintings and other non-print items will be sent by USPS First Class Mail and will automatically include a tracking number.


INTERNATIONAL ORDERS:
Items are shipped via USPS International First Class Mail.


ADDRESSES:
To have an item sent to someone other than yourself, please indicate the recipient’s name and address in the "Ship To" section when completing your transaction.

Item(s) will be shipped to the address you provide when you submit your order so please be sure to verify its accuracy.


PACKAGING:
Orders are packaged with care. Paintings are wrapped securely in cardboard and bubble wrap and shipped in either a small box or padded envelope.

Giclée prints and drawings are placed in acid-free, plastic sleeves and sent in rigid, recyclable chipboard mailers. I use cardboard from cereal boxes as backing boards.

Small drawings are placed in acid-free plastic sleeves, sandwiched in between recycled backing boards and sent in padded envelopes.

I can include a blank or personalized gift tag upon request. Gift tags from upcycled cereal boxes and other types of packaging and hand-stamp them with vintage, Fulton rubber type.

Artwork is photographed in a variety of settings and lighting conditions to ensure that each print is represented as accurately as possible.

Colors may appear to be slightly different due to your computer’s monitor settings.

IdyllWyse owns the rights to all of its images; they may not be copied, reproduced or appropriated in any form without permission.