Illustrationist

I hope you'll be happy with you purchase! Due to the hygienic aspect of my pieces I can't except returns or exchanges. However do contact me if you have a problem and I will do my best to solve it with you!
Refunds or exchanges on regular pieces or items are only accepted by special arrangement. I do not pay/refund any shipment costs, unless of course it is a fault from my side. If we do agree upon a return a restocking fee applies, between €6,- to €10,50.

- Custom orders are non-returnable.

Etsy has a lot of payment options at check out. However, if you're not able to use these payment methods, it's also possible (within Europe) to make a direct transfer to my bank account - choose the option 'other' and send me a message if this is a method you'd like to use.

If any custom fee occurs when receiving the package it will be responsibility of the customer. Please inform yourself on your countries laws regarding import duties before ordering something online.

I start working on orders only after the payment has been cleared.

All shipping rates are stated with the products. I make sure your item(s) is (/are) very well and securely packaged. You can contact me about getting your shipment insured for an additional fee.
I try to be plastic free, packaging is all (recycled/FSC) paper/cardboard. I only use recycled bubble plastic if needed.

National and international shipping times vary by location.
- Within the BeNeLux it usually takes no more than 1-5 business days to ship a package.
- Within Europe packages usually arrive within one (or max. two) week(s).
- Outside Europe it might take longer (1 up to 8 weeks), using standard shipping. Please keep this in mind when ordering. So far though, packages outside Europe tend to be delivered within 10 to 14 days.

I am not responsible for any fees or import charges that might occur in your country.

- If an item needs repair at any time, you can contact me for a cost estimate.

- The items I make are delicate - yet sturdy. I do recommend however not to wear your items under the shower/whilst swimming/sleeping in bed etc. if you want to keep your pieces in their best condition.

- Oxidation on items is a delicate procedure, whilst wearing your pieces oxidation will fade due to naturally polishing your items because of you wearing it. Please keep this in mind.

- If you have any questions about your item, do contact me using Etsy conversation.

- Reviews are always very much appreciated :) Thanks!

- In my other etsy shop: illustrationistprint.etsy.com I sell more illustration related items.

I take anyone's privacy very seriously, the data given to me when you place an order is only used to fulfil and deliver this order. I could contact you by e-mail when more consultation is needed to fulfil your order. You address will only be used to ship your order.
Thereafter your order and name/address will be stored in my Etsy Order summary, as is the case with all Etsy stores. Upon request (with Etsy) it is possible to erase this information.

Below you can read even more required official text of the GDPR agreement.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for possible mailing lists;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

- How to Contact Me
For purposes of EU data protection law, I, Katja de Vries, am the data controller of your personal information. If you have any questions or concerns, you may contact me at katja [!at] katjadevries.nl