IlovedielineStudio's Shop Policies
Yes: Paypal, Credit Cards, Money Orders & Personal Checks
Payable to: Ilovedielines Studio
No: Cash through the mail.
If you are paying with a money order, then the item will be shipped upon receipt of payment. If you pay with PayPal; please be sure to complete ALL the steps of checking out; which take you out of Etsy and into PayPal where you must complete your order.
When do I ship?
I ship within 3-5 business days of order payment; Monday through Friday.
At What Rate & Speed do I ship?: Most of my items are light weight enough to go first class. Typically 1-5 days (approx) inside the U.S. and 7-15 days for overseas.
When Will Your Package Arrive?
I do not guarantee the arrival date of any order. If you are planning for a holiday or special day; please do your best to order in a timely manner and please please let me know:) Once I place the item in the mail it becomes the responsibility of the USPS. Please see Refunds & Exchanges for info for Lost & Damaged goods.
Expedited Shipping: I can do expedited shipping, but please convo me before purchase to let me know and I will make a special listing for you to reflect the expedited shipping price.
*Global Express Guaranteed® (GXG) = 1-3 Business Days
*Express Mail International® (EMI) = 3-5 Business Days
*Priority Mail International® (PMI) = 6-10 Business Days
*First-Class Mail® International = Varies by Destination
Refunds and Exchanges
If You Change Your Mind: I have no problem canceling and refunding an order as long as it has not already been shipped or custom to your design. If the item has been shipped; then it needs to be returned to me before I will make a refund however custom orders are final no refund.
If You Don't Like It!: I do my best to represent my items as they are -- If you are not sure about something, please ask before you make a purchase. That being said however; if you receive the item and you don't like it. You can return it to me, (un-used of course) for a full refund. But I must receive it back before the refund can be issued.
Personalized items are not issue of refund. I'm sorry.
Items Lost or Damaged in Transit: Once I place the item in the mail it becomes the responsibility of the USPS or International Post. If you are planning for a holiday or special day; please do your best to order in a timely manner. I do not guarantee the arrival date of any order. If the USPS damages it, or loses it; I am not liable for the loss. I do not do refunds on such items. I WILL however offer a store credit for lost or damaged items on orders not exceeding 20$. In order to receive a store credit for an item that has not been received in the mail it must be 30 days since the shipment date.
Additional Policies and FAQs
WHOLESALE INQUIRIES WELCOMED!
Last Updated September 24, 2013