InSearchOfWild's Shop Policies
Thanks for checking out our shop! Please contact us if you have any questions or want something specific that you don't see listed-- we'd love to work with you!
We accept credit cards and Etsy gift certificates through Etsy's direct checkout, as well as PayPal. Please note that if you make your purchase via PayPal eCheck your order will not ship until the check has cleared (this can take a few business days).
Our non-custom orders generally ship within the next three business days via First Class USPS mail, with delivery confirmation (within the US). While we can't make any guarantees on when you'll receive your package, we can say that they usually take two to four days to reach most destinations in the US. Please allow up to an extra two weeks for personalized orders or framed artwork to ship-- but most will get out sooner.
International orders will ship via First Class USPS mail. Tracking is limited on these items.
Please contact us before ordering if you would prefer your item to ship by a different method, and we'll adjust your charges. If you would like additional shipping features (insurance) or faster shipping (expedited or overnight), please contact us first!
If your Paypal and Etsy shipping addresses are not identical we will automatically ship to the Etsy address unless otherwise notified at time of purchase.
Refunds and Exchanges
If there's any reason you don't love your items, please contact us immediately. We'd be happy to try to work out an exchange for another item or a return. You'll be responsible for return shipping. Custom orders and worn earrings cannot be returned, but if you have a problem with one of these things, please contact me and we'll work out something that seems fair to both of us.
Additional Policies and FAQs
P L E A S E * N O T E
All of our items are individually handmade with care. Because of this, each item is unique and the item you receive may vary slightly from the item pictured.
P A C K A G I N G
All jewelry items will be packaged in up-cycled topo map wrapping with a simple string bow. Artwork is not gift packaged. We'd be happy to include a note on gift orders-- just specify this in the order comments.
J E W E L R Y * C A R E
Most of the jewelry items in our shop can simply be gently polished with a clean jewelry cloth. Take care not to clean or polish antiqued items too much, as it may remove their distinctive finish.
We highly recommend that you regularly inspect jump rings and other connections to prevent the loss of your jewelry or components such as charms or pendants. While we take special care to secure all connections tightly while crafting the item, jump rings may come loose during shipment or wear. To help prevent this, take care not to wear your jewelry with clothing or in situations where your jewelry could get caught or tugged. If a jump ring does come open, use small pliers or tweezers to twist open (but do not pull to separate) the rings, then work them back and forth until they're secure again. Please contact us if you have any problems-- we'd be happy to work out a repair or replacement at a reasonable fee.
Last Updated October 9, 2015