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Frequently asked questions
I am having trouble accessing my instant download, what do I do now?
Items are digital files - you will receive a download link to your Etsy registered email within 15 minutes of your purchase. Please check your SPAM folder as well.
In addition to email, your files can be found on Etsy > Your Account > Purchases And Reviews > Purchases > Download Files
This article from Etsy will help you with your downloads - https://etsy.me/32SmVmd
Can I return a purchase?
Due to the nature of digital listings we cannot accept returns. Please check the requirements of your programs/cutting machines before purchasing.
How long does customer service take to respond?
We typically respond within an hour between 6am-9pm (Eastern Standard Time) and always within 24 hours.
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