The Vintage Maven presents Incogneeto on Etsy
IncogneetoVintage's Shop Policies
We are Incogneeto, a brick and mortar vintage clothing store in Somerville, NJ with over 250,000 unique and individual one-of-a kind clothing pieces and accessories. The store is 1,800 square feet full of vintage!
I have an eclectic collection of treasures to share, so if you're looking for something in particular, don't be afraid to click that little "request something special / custom order" button.
Honesty, customer satisfaction, and appreciation are top priorities in my business philosophy.
Etsy direct checkout is preferred, Paypal, checks and money orders are also accepted. Personal checks are fine as long as you don't mind waiting until the funds clear. If a check's returned NSF, I'll ask you to cover the bank fee - it's only fair. Checks can be sent to:
30 Division St.,
If you're not using Paypal or Etsy instant payment, please let me know what alternate form of remittance you'll be using and when I can expect it.
Payment is expected within 3 days of sale date. I will place the item on reserve for you for that amount of time. I realize there may be emergencies that crop up; so if for some reason the 3 day grace period can't work for you, please contact me so we can make other suitable arrangements.
I also offer layaway or installment purchases on a case by case basis; so please ask. Terms are 20% down with 30 days to pay. If you do not pay within 30 days, I will remove your reserve and open the listing to other buyers. At that point, you forfeit your deposit.
Tax is collected for sales in NJ. Paypal automatically adds it to every purchase, so if your item is a non taxable item, I will be sure to refund those monies.
I ship within 3 days following receipt of funds using the fastest/ most affordable method with The United Staes Post Office.
In most cases international buyers can expect delivery via USPS 1st class international airmail and domestic clients will receive priority mail shipping. First class or Standard Post may be used for some items domestically if it will save you money.
+++++++++++++OVERSEAS SHIPPING INFORMATION++++++++++++
We love international buyers and will find the cheapest solution to get your purchases to you. Items are shipped US Postal Service First Class Insured. Please allow 6 - 8 weeks for your package to arrive.
Overseas customers are responsible for duties, taxes, and other fees incurred on packages. Madge has no control over the fees assessed by your home country.
EU buyers who purchase goods from outside the EU will be charged VAT by your Customs Agency if the total cost of the goods is over their VAT import threshold. Please check with your Customs Department for the amount of that threshold.
****UK BUYERS PLEASE READ THIS **** Customs duties will be charged to you for any items over £15. In addition you will be assessed a £8 handling charge by Royal Mail in addition to any customs fees. Packages are held until you pay the total fee. Payment may be made online.
I package responsibly so your purchase arrives safely & quickly; but if an item is accidentally damaged in transit, please convo me immediately.
I love to combine shipping. If you need a quote before purchasing several items, just drop me a convo with your zip code or country.
Refunds and Exchanges
Refunds are accepted on a case by case basis and need to be approved. Items must be returned promptly (within 7 days) and in the same condition as sent - I absolutely do not refund shipping expense. That money went to the post office, not in my pocket so I don't have it to give you!
I understand that clothing is a difficult piece of merchandise to buy online since you cannot feel the fabric, smell the presence or lack of odors, and most importantly, you cannot try the garment on for proper fit. Sure, I carefully measure & note actual measurements of the items in my listings, but that doesn't always do it. I ask my customers to compare measurements to an item of their own that fits. I also carefully disclose condition... but sometimes I miss a seam, or a loose hem stitch. I do however reserve the right to handle any dispute individually & will work with you to resolve a problem should one occur.
Prompt communication is the key to a good online experience. If I don't hear from you, I will assume our business has concluded.
Additional Policies and FAQs
We are pleased to announce that we have just opened a wholesale annex here on etsy as TRUEVINTAGEWHOLESALE, where we sell lots of vintage by the category. It's a slow start but I am putting new listings up daily. Please visit it here:
Condition: My vintage clothing, jewelry & accessories are vintage and therefore not brand new. Please expect some age wear to vintage. I disclose all damages that are obvious, but please ask questions if you have a concern.
Requests: If I have what you're looking for (and I have A LOT!), I'll list it so we can keep Etsy one of the best online buying sites around!
International: International customers should note that occasionally your purchase may incur VAT or customs charges. As a buyer, it's your responsibility to be familiar with and pay any assessed duties based on your country of delivery.
Discounts: I believe I have my items priced fairly for the market. I have been selling vintage since 1986 and know what the going prices are. I wouldn't have been able to stay in business this long if I was over priced, especially during the recession! Therefore, I consider my prices to be firm. Prices reflect the time it takes to list, salary to my photographer and models, fees on etsy and paypal. However, there have been times when I will accept a reasonable discount offer. After all, I have coupon codes available for repeat customers.
Last Updated July 13, 2015