InmostKnitwear's Shop Policies
Thank you for stopping by!
I appreciate that you have chosen natural, handmade, empowering and inspiring things offered by ElevenHandmade!
My preferred method of payment is Paypal, as it is secure, fast and accepts all major credit cards.
I ship items only after I have received payment. If payment hasn't been made within 3 days of placing an order, with no email correspondence, I will cancel the order.
For custom orders - 100% pre-payment is required. As soon as I will receive the payment, I will start working on your custom order.
Your order will be shipped to your ETSY address. Please make sure it is the correct address.
For items that are ready to ship - I ship from Latvia to worldwide destinations within 24 to 48 business hours upon receipt of payment, from Monday to Friday via Latvian Post/First class. I will send you a confirmation email with tracking number after your order has been sent.
For items that are made to order - your order will be made for you in the time indicated in the listing. Please convo to me to inquire about estimate shipping dates.
Note that shipping to US can take about 2 weeks. Shipping to EU takes about 1 week. I am using Priority Mail of Latvia Post Service.
All items are carefully packaged to prevent damage.
Care information is added to every item.
FOR DELIVERIES OUTSIDE OF EUROPE
Please note that buyer is responsible for any and all duties and customs charges that may be incurred.
LOST AND DAMAGED ITEMS
I am not responsible for items that are lost or damaged during shipping.
Before ordering please make sure that your country do not have customs limitations for fiber, textile, and crochet. This is very important!
Refunds and Exchanges
All sales are final - no refunds and no exchanges.
In case a client is in initiating a transaction cancellation, I am refunding the amount "as it is" - meaning the client is responsible for paypal fees and will be refunded for the amount paid minus PayPal fees.
In case I am initiating a transaction cancellation - I am responsible for PayPal fees and you will get your paid amoun in full.
Additional Policies and FAQs
Please note, that real colors may differ from on-screen preview imagery due to wide variety if display types and calibration issues.
For clothing - I am working with US standard sizes (CYCA), if not indicated differently.
Individual coupon codes are valid for 6 months.
If you have any questions, please feel free to contact me!
linda.skuja [at] gmail.com
Last Updated March 16, 2013