InnerCritter's Shop Announcement

Welcome! From the suppliers of the Pyjamas of Petplay! Whether you're wearing our ears, our tails, or just about anything we make, you know you'll always be comfortable enough for a nap in the shade, or that beckoning patch of sunlight!

We make our products with all ages and sizes in mind! Children and adults both love our soft ears, and many of our items can be worn as a child grows into an adult.

Looking for a renaissance, medieval, steampunk, faerie, or pirate costume?! Visit our costume shoppe, The Drowned Sailor!
http://www.etsy.com/shop/TheDrownedSailor

Keep an eye on our photography shop, Come Hither Photography!
http://www.etsy.com/shop/comehitherphotos

InnerCritter's Shop Policies

Welcome

inner.critter's Shop Announcement
Welcome! From the suppliers of the Pyjamas of Petplay! Whether you're wearing our ears, our tails, or just about anything we make, you know you'll always be comfortable enough for a nap in the shade, or that beckoning patch of sunlight!

We make our products with all ages and sizes in mind! Children and adults both, love our soft ears, and many of our items can be worn as a child grows into an adult. Please enquire if you have anything specific you would like to have us make!
Want to find out more? Check out this shop's About page.

Shipping

Fine print you say? Put on your reading glasses and warm up a hot cup of tea. Maybe add a splash of whiskey, this could be boring.

For ready made items we ship in 3-5 business days. Custom orders are currently 1-2 weeks for construction and processing. This varies by the time of year and how busy we are, we will inform you if it will be longer, and we can work with you if you have a deadline. You will receive an email notification when your item ships, customers in the US will receive a tracking number so they can follow their new items on their journey. Sadly, international customers are responsible for any additional customs fees, VAT, duty, taxes, or costs associated with their orders. Please be aware of your country's customs policies before purchasing.

Refunds and Exchanges

Fine print you say? Put on your reading glasses and warm up a hot cup of tea. Maybe add a splash of whiskey, this could be boring.

We see no need for refunds but, we do offer them. We try our best to make sure your furs and fabrics are what you expect and or are looking for. We also work hard to make sure your custom order is just that, custom and just how you like it!

ALL items (including custom orders) include a no questions asked money back guarantee. Simply return the item within seven days and we will refund your money (minus shipping costs).

Should your item arrive damaged, or should anything untoward occur during the first six months you may ship the item back to us and we will fix it for no extra cost and we will pay the extra shipping. Damage from shipping must be documented within seven days of arrival. If the item has a flaw in it, or a faulty fabric, you have six months from the time of purchase to return it for repairs or replacement.

Any repairs after six months will be done with a nominal fee to cover the cost of labour. Should your item be so loved and well worn that a full replacement is necessary, we will offer a discounted replacement. Realistically, this should be a rare scenario and only happen years down the road, if ever. Please be aware that due to the nature of fabric availability and design improvements, replacements may not be 100% identical to the original.

Custom orders are guaranteed to fit properly. If there is an issue, we will pay the return shipping and work with you until you are completely satisfied.

Last Updated June 26, 2014