Handmade Cards, Crafts and Design from Ireland
IrishElements' Shop Policies
Hello, and welcome to paperpennies Handmade Irish language Cards and Paper Crafts!
At the moment the shop here on Etsy is still growing and developing, and I am always open to comments or questions.
Go Raibh Maith Agat as ucht do Suim agus Tacaíocht - Thank You for your Interest and Support!
I currently use Paypal to accept payment; if there is any problem please contact me. As soon as I receive payment I will send the item as soon as I can! It would be too easy for my little cards to slip through the cracks otherwise :)
As mentioned above, as soon as that Payment Received box is ticked I will package the item with a board backing for rigidity and bubblewrap padding for soft landings. So far, I have found that it takes at least 7 working days for packages to reach the USA from the west of Ireland as a minimum, and 10 seems to be an average. I will not mark an item as shipped until I have dropped it into the post office myself, and will also let you know in a little convo.
At the moment my packages are not tracked due to the expense, but if it is something that is important to you I will arrange it - please let me know.
Refunds and Exchanges
If the cards are in any way unacceptable or differing from the description please let me know immediately and I will do everything I can to put it right. Feel free to get in touch, always.
Similarly, if you have not received your item after 21 days from the shipping date and are getting worried, please get in touch! It is an awful feeling to wait and worry about a late arrival. It has never happened that a package hasn't arrived, but I have had several patient customers wait up to a month for a package to be delivered in bad weather (thinking of the snow in Boston in Spring 2011 in particular!).
If you can wait a month, especially if there are reports of delayed post in your area, I would appreciate it and hope for the best. If you can't wait and it has been 21 days (USA), or you have stuck it out for the month to no avail, I will absolutely send a full refund or a replacement package, whichever is your preference, with many mortified apologies.
In summary, please drop me a line with any worries, concerns or thoughts :)
Additional Policies and FAQs
Custom orders happily accepted! Also I am open to any permutation of colour, message, image and personalisation etc, so that you get exactly the card you want - just drop me a line.
My cards and I do live in a house with cats, a dog and a smoker; however I have a separate workspace apart from the main house where I keep all my materials and do my work.
Happily, two customers who had received my cards and then saw the above took the time to get back in touch with me to assure me that they would never have guessed, so I hope it's not a problem :)
Last Updated February 25, 2014