IronOwlCompany's Shop Policies
Welcome to Iron Owl Company, my name is Chris. I work primarily with steel and wood but am trying out different mediums like stained glass and painted canvas. If you're looking for a unique gift or something for the home you've come to the right place. I primarily do custom orders, but am working on different pieces to put up on the site. Just send me a custom order inquiry if there is something you're looking for.
Item will be shipped upon payment unless it is a custom order or made to order item. If purchase is made with personal check, item will be shipped when check clears.
I will be shipping everything UPS or USPS priority with insurance. Items will be shipped within two days upon receiving payment. Custom orders will be shipped after completion, which will be stated on the listing. If you have any questions about shipping or need it shipped differently please message me. If you are outside the US, I will ship to foreign countries, but it is quite expensive and I would have to create a special listing for you. Message me with your location and I will let you know how much the shipping costs will be.
Refunds and Exchanges
I want you to be happy with your order. I will gladly refund you if the item you orderd is not as described or something is wrong with it. All items are tested and every item that is shipped is insured so if an item is damaged then it will be taken care of, either repaired or remade. At this time, buyers are responsible for all shipping costs and if an item is returned shipping will not be reimbursed.
Additional Policies and FAQs
For custom items: If you are looking for something of a specific size, want a fixture with more or less lights, hanging light, fixed mount, lamp, floor lamp, sconces, or just inspired by something you've seen please message me. When something is made I will message you back when it is complete and list it on Etsy with a price so you can decide if you would like to purchase it. If I am unable to meet a request I will let you know and I can give you an estimate on how much it might cost as well as an approximate completion time.
Best contacted through the Etsy Website or through IronOwlCompany [!at] gmail.com
Last Updated June 13, 2013