IsabellasArt

We only ship out orders which have been paid upfront. Customers within europe have the option to pay through Paypal as well as by bank. Customers outside europe are only able to pay by Paypal. We also accept etsy vouchers from all customers.

Refund voorwaarden:

When for some reason you are not happy with your purchase, you may return or exchange the item within 30 days after making your purchase. Please note, you will have to contact us before you return the item. However we only make refunds or accept exchanges for items returned to us in perfect condition. Refunds will not be made and exchanges will not take place before the item has been returned. We do not compensate shippingcost for returned items. Neither do we make refunds or exchanges when returned items get lost in the mail. These conditions do not apply for custom or handmade items as these are Non-Refundable.


When you receive your purchase (seriously) damaged, please take a picture and send it to us by email and we will make a full refund directly or replace the item for you.
When you do not receive your purchase in the period of time as stated in the Shipping conditions, please contact us.

We only ship out orders which have been paid upfront. Customers within europe have the option to pay through Paypal as well as by bank. Customers outside europe are only able to pay by Paypal.

We ship worldwide and send our packages through PostNL (Dutch postal service). The packages are all send through standard priority mail.
If you would like to have your package insured or receive a track and trace code please contact us we are happy to help you. Orders within Holland will automatically receive a track and trace code.All packages are shipped once a week ( on mondays or fridays ?). In a rush, and you would like your package to be send straight away? just leave a note and I'll see what I can do.

A list of shipping indication as given by the Dutch postal service will follow below:
Holland: 2-3 working days
Europe: 4 - 8 working days
USA: 5 -10 working days
South America: 8 -16 working days
Australia: 5 -10 working days

(please note that this is just an indication and shipping time may vary during holidays etc.)
If your continent/country is not on the list you may always contact us for further information.