IsabellasArt

Rotterdam, The Netherlands · 1481 Sales

IsabellasArt

Rotterdam, The Netherlands 1481 Sales On Etsy since 2007

5 out of 5 stars
(649)

Announcement   SPECIAL CHRISTMAS OFFER: 3 FOR 2 ON ALL SHADOW PUPPETS!
To celebrate the holidays we offer you the third shadow puppet for free. Quite simply, purchase two shadow puppets from the shop, at the end of your purchase you have the option to leave a note; tell me which shadow puppet you would like for free.
Please note: the free puppet should always be the one with the lowest price.

This offer ends 25th December

Announcement
Last updated on Oct 24, 2015

SPECIAL CHRISTMAS OFFER: 3 FOR 2 ON ALL SHADOW PUPPETS!
To celebrate the holidays we offer you the third shadow puppet for free. Quite simply, purchase two shadow puppets from the shop, at the end of your purchase you have the option to leave a note; tell me which shadow puppet you would like for free.
Please note: the free puppet should always be the one with the lowest price.

This offer ends 25th December

IsabellasArt

Contact shop owner

IsabellasArt

Reviews

Average item review
5 out of 5 stars
(649)
samscoubi

samscoubi on Jul 23, 2016

5 out of 5 stars

Transaction parfaite et un objet très joli. Merci.

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fairyharp

fairyharp on Jun 21, 2016

5 out of 5 stars

Beyond amazing! Exquisite design, and beautifully packaged with gorgeous hand calligraphy on the envelope. Thank you so much. xx

imaginarybeasts

imaginarybeasts on Apr 21, 2016

5 out of 5 stars

These are beautiful puppets, and I cannot express enough how very friendly Isabella is -- a very positive transaction!

View all 649 reviews

Shop policies

Last updated on November 3, 2013

Accepted payment methods

Payment
We only ship out orders which have been paid upfront. Customers within europe have the option to pay through Paypal as well as by bank. Customers outside europe are only able to pay by Paypal.
Shipping
We ship worldwide and send our packages through PostNL (Dutch postal service). The packages are all send through standard priority mail.
If you would like to have your package insured or receive a track and trace code please contact us we are happy to help you. Orders within Holland will automatically receive a track and trace code.All packages are shipped once a week ( on mondays or fridays ?). In a rush, and you would like your package to be send straight away? just leave a note and I'll see what I can do.

A list of shipping indication as given by the Dutch postal service will follow below:
Holland: 2-3 working days
Europe: 4 - 8 working days
USA: 5 -10 working days
South America: 8 -16 working days
Australia: 5 -10 working days

(please note that this is just an indication and shipping time may vary during holidays etc.)
If your continent/country is not on the list you may always contact us for further information.
Refunds and Exchanges
We only ship out orders which have been paid upfront. Customers within europe have the option to pay through Paypal as well as by bank. Customers outside europe are only able to pay by Paypal. We also accept etsy vouchers from all customers.

Refund voorwaarden:

When for some reason you are not happy with your purchase, you may return or exchange the item within 30 days after making your purchase. Please note, you will have to contact us before you return the item. However we only make refunds or accept exchanges for items returned to us in perfect condition. Refunds will not be made and exchanges will not take place before the item has been returned. We do not compensate shippingcost for returned items. Neither do we make refunds or exchanges when returned items get lost in the mail. These conditions do not apply for custom or handmade items as these are Non-Refundable.


When you receive your purchase (seriously) damaged, please take a picture and send it to us by email and we will make a full refund directly or replace the item for you.
When you do not receive your purchase in the period of time as stated in the Shipping conditions, please contact us.