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IslandGirlDesigns' Shop Policies
Island Girl Designs was created through our passion for nature and flowers and influenced by subtle Japanese style. Our necklaces, earrings, and bracelets incorporate old world, vintage, Victorian, and Steampunk designs. Handmade in the USA, our stunning floral motif pieces add instant glamour to hair & lapels. Our beautiful hairpins and jewelry continue to catch everyone's attention and are sought after by soon to be brides and others who love unique accessories. They are perfect for weddings, brides, and bridesmaids. Our Asian inspired designs portray a love for a culture that is still very much mysterious to the western world. Yet, we manage to combine the East and the West in simple yet stunning designs.
YES! We love custom orders. Send all your ideas & questions our way through Etsy’s “Convo” feature. We can recreate similar pieces to ones we have done in the past, mix & match, or start a new design from scratch to match your dreams. It really helps us if you paste the actual links to pieces we have done if there are pieces or elements of pieces that you like. Color, material, size & style preferences also help a ton. You can also attach pictures of pieces or styles you have seen elsewhere that you want to incorporate into your design.
If you don’t know what you would like, let us know that too! We can design a new style for you or recommend what might work best for you. We often feel that some of our best work comes from freestyle creations.
For small custom order requests, please allow up to 2 weeks for completion. Larger orders may take longer to be completed, but because estimates are based on the current workload & may vary, please Convo us for time quotes! Most custom orders run from $25 - $65+ (plus shipping) depending on complexity & materials. If cost is an issue, we are willing to work with you on creating a piece within your budget. Just ask us!
For custom ordering, we offer 10% discounts on the second piece & beyond for a hairpiece, brooch, or necklace (or other jewelry) with purchase of one full priced item. Boutonnieres are already very low price and do not receive the same discount as other items.
Wanting to outfit your entire bridal party?! Wonderful! Convo us for details...we love brides & weddings & may throw in a treat for very large orders on top of multiple piece discounts.
We are always open to other requests if you do not see the type of piece you are looking for. We can make bridesmaid hairpieces & jewelry, Mother of the Bride/Groom hairpieces & accessories, flower girl hair accessories & more! Just get in touch with us if you have a great idea.
If you are a boutique or store owner & want to partner with us, Convo us with details. Boutique orders are welcome!
At this time PayPal, credit and debit cards, and Etsy gift cards are the only payment methods we accept.
We ship either First Class or Priority Mail via USPS for all domestic buyers. For international buyers we ship First Class or USPS International. All domestic shipments include delivery confirmation so the package can be tracked online. Unfortunately, this option is not available for packages shipped abroad. All packages (domestic and international) are insured.
Shipping Prices are as follows:
To U.S. - $4.50
To Everywhere else - $6.50
We gladly combine shipping! Please pay regular shipping for the first item & add $1.00 for each additional item. Also, if you prefer a faster shipping speed, let us know in advance so we can change the shipping method for you.
PLEASE NOTE: We ship to the address supplied by PayPal! It is the responsibility of the buyer to notify us via ETSY's "Convo" feature (not through any outside emails) of any special shipping needs or issues no later than the date of purchase! Any shipping requests made after the date of purchase cannot be guaranteed since we try to send our items out as quickly as we can to ensure you get them faster.
Refunds and Exchanges
We want you to be happy with all your purchases from us. Therefore we strive to provide the best products and services that we can possibly provide. However, we know that mistakes do happen sometimes. That’s why we ask that you contact us as soon as possible if you are unhappy with your order. We will do our best to correct whatever the problem may be.
IGD will replace any product that arrives damaged, unless it is so unique that it cannot be replicated… In that case, a full refund will be given. If there is a problem with your order, please contact us via Etsy to notify us of the damage & then return the damaged item. Please use delivery confirmation to avoid any problems with shipping verification. Once we receive the returned item, we will send the replacement piece at our own expense.
If the problem is not due to damage, but more a matter of like or dislike… we can work with you to create a similar piece to your liking. We will accept returns if we are notified within 7 days of delivery. The buyer must pay for return shipping with delivery confirmation. We will then work with you to alter the item or recreate a piece that is of your liking (within reason). The returned item will need to be in the same condition as it was upon arrival and not used or worn.
Last Updated March 31, 2015