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IslaysTerrace's Shop Announcement

Modern and colorful embroidery, jewelry, hoop art, typography print, knits, crochet & more handmade with love in Boston, MA by Jillian Audrey.

I'm a crafter, maker & artist with a passion for creating unique items with a quirky, whimsical, southwestern & boho style. My embroidery, hoop art, knits & jewelry are one-of-a-kind creations using the best fibers & materials. Each piece is hand-crafted by me & has its own distinct personality. My typography prints are printed on the highest quality papers with archival inks so you can enjoy your print for many years to come. I love to experiment with colors & textures & am enthusiastic about bringing colorful happiness to you & your home!

What's "Islay’s Terrace?" The shop name is inspired by my darling three-legged cat, Islay (pronounced eye-lah), who is named after a Scottish island. Islay overseas all creations here on The Terrace, which is also well stocked with cat toys so she’s constantly entertained and knows to keep her feisty little paws off my real craft materials and products.

All items created by me with love and care in my home studio. Questions? Contact me! I'm here to help!

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CONNECT
Don't forget to stay in touch for specials, coupons, freebies and announcements!
BLOG: www.jillianaudrey.com
FACEBOOK: www.facebook.com/IslaysTerrace
INSTAGRAM: https://instagram.com/jillianaudreyphotography
PINTEREST: http://www.Pinterest.com/JillianAudrey

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Looking for art for your walls? Check out my other shop for original fine art photography >> http://www.etsy.com/shop/JillianAudreyDesigns

IslaysTerrace's Shop Policies

Welcome

Welcome to Islay's Terrace! Fresh embroidery, wall art, prints, jewelry, iPhone cases, and much more! Colorful, bold and fun! What's "Islay’s Terrace?" The shop name is inspired by my darling three-legged cat, Islay (pronounced eye-lah), who is named after a Scottish island.

Islay overseas all creations here on The Terrace, which is also well stocked with cat toys so she’s constantly entertained and knows to keep her feisty little paws off my materials and products.

All items created by me with love and care in my home studio. Questions? Contact me! I'm here to help!

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Does some of this stuff look kind of familiar but you can't remember visiting Islay's Terrace before? There's a good reason! I opened Jillian Audrey Designs -- http://www.etsy.com/shop/JillianAudreyDesigns -- in November 2010 but after a year of my handmade crafts and jewelry sharing space with my photography, things were getting too crowded.

So in late December 2011 I launched this second shop because my jewelry and handmade creations deserved their own special focus. Thus, Islay's Terrace was born!

Wondering about some of the items I sold last year under the old "Jillian Audrey Designs" label? Check out some of my sold items here: http://www.etsy.com/shop/JillianAudreyDesigns/sold

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Looking for art for your walls? Check out my other shop for original fine art photography >> http://www.etsy.com/shop/JillianAudreyDesigns

Payment

Payment is expected within 3 days of purchase. I accept credit cards and Paypal!

Shipping

IMPORTANT INFO
Unless pre-arranged, orders will ship to the address listed on your Etsy account. Please double-check that your address is correct before purchase!

Shipping costs vary by item, see info in each listing. I send everything within the United States Postal Service First Class, which means you can expect your item to reach you within 3-5 days of shipment.

EXPRESS ORDERS
I know that sometimes you might need something FAST. If that's the case just message me before you purchase an item and I can create a custom order for you that includes priority or express delivery.

INTERNATIONAL ORDERS
Buyer is responsible for all customs fees & taxes .

Refunds and Exchanges

I work hard to craft and create each of my items and to package them and ship to you in perfect condition. I like to make my customers happy and if you are truly unhappy with an item or if it arrives damaged, I hope that we can work something out!

If there is an issue with your purchase, please contact me within 5 DAYS of receiving your item and I will be happy to work with you on a refund or exchange.

DAMAGED ITEMS
If your item arrives damaged please message me immediately. Unfortunately, because many of my items are one of a kind they can't be exchanged for an exact copy of your purchase. Those items can be replaced with an item of equal value in my shop. Please message me with damage info/photograph of damage as soon as your item arrives and we can work something out! Damaged item exchanges must be arranged within FIVE DAYS of item delivery.

EXCHANGES
As a small business artisan, I can't accept refunds/returns so please make your purchase wisely! Decide what you purchased just doesn't fit your decor? That's ok - I'll accept an EXCHANGE (on prints 12x18 size and smaller) for shop credit for a similar-sized or priced print. All exchanges must be arranged within 5 DAYS of receiving your item and shipped back undamaged and with all original packaging. Buyer is responsible for paying return/exchange shipment costs and for the shipment of any new items. Please message me BEFORE returning your print! Exchange arrangements made MORE THAN 7 days after initial arrival to you are subject to a 25% restocking fee. No exchanges will be offered after 30 days of item's delivery.

SPECIAL NOTES
Custom orders with any name or date personalization, large prints (size 16x20 and larger), and canvases are not available for exchanges.

PLEASE CHECK YOUR ADDRESS BEFORE BUYING
Buyer is responsible for paying any re-shipping when an item is returned to me because of an incorrect or incomplete address -- please double check your address before placing your order. If an item is returned to me I will send you a message immediately -- if I don't hear back from you within ONE WEEK, if item is in original condition, I will issue a refund minus 25% restocking fee and shipping.

Additional Policies and FAQs

Please remember that due to monitor calibration, image colors may look slightly different on the computer than they do in person.

I am happy to fill custom orders or wholesale orders! Looking for a specific color or style? Contact me!

Last Updated February 17, 2015