ItsStillLife

I accept returns except when specifically stated in the listing, when you communicate with me what the issue may be within 3 days of receiving. Buyer must pay for return shipping. I will refund purchase price money less $1 restocking fee, in the manner in which it was paid. I do not reimburse the cost to ship it to you.

Item must be in the same condition it was received by you (no wear or use) to receive a full refund.

Immediate payment through Pay Pal or by Credit Card through Etsy upon purchase.

I must collect North Dakota Sales Tax, so if the item is being shipped to North Dakota taxes will be collected.

All shipping is done through the United States Postal Services. I usually will try to find the lowest cost shipping and list that price, however, I will ship priority mail over parcel post if the rate is only a few cents higher. If you want an item to ship with a different option, please contact me before purchase.

I try hard to keep my shipping costs that I charge as close to actual shipping as possible. In some cases I may over estimate the costs, so shipping cost overages if it is more than just some change may be refunded; I pay anything over actual shipping when I estimate under (except to Hawaii and Alaska)

I combine shipping whenever possible to save you money! If you contact me prior to purchase I will give you best price on shipping. If you purchase more than one item, I will reimburse as stated above.

If you are local, you can pick up or we can arrange to meet so you do not have to pay shipping. Contact me before you purchase item(s).

I typically try to ship an item the same or next business day, but it may not always be possible. I will communicate with you if I will ship later.

I do not typically ship with confirmation or insurance. If you would like any additional services please communicate with me before purchase.

Because I believe in recycling and using vintage or used items, I typically use recycled boxes. No need to use a new box when an old one will get your new purchase to you safely.

Finally it costs considerably more to ship to Hawaii and Alaska from North Dakota than what is listed as the United States shipping fee. If you live in one of these States please contact me before purchase with your zip code, so I can can give you a shipping cost. I can then set up a custom order for you with that cost. If you purchase an item without contacting me, I will ask you to pay additional shipping costs before I ship the item. If you are unable to do so, the order will be cancelled. I wish there was an easier way to give shipping costs to HI and AK

International Shipping:
I will consider shipping most items outside of the USA. Please contact me before you purchase for shipping rates for International orders to your country if it isn't listed.

I ship your item the next business day as well. Your address is automatically taken from what you have entered into your profile, so please make sure it is accurate before you purchase an item. Once the items leaves my hands, I am not responsible for the delays that can happen especially in international shipping and customs. Items can and do get caught in customs and can extend the time for your item to reach you. Please order with plenty of time before you need the item.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the mail or shipping company when they deliver or when you pick the item up. Please do not confuse them for additional shipping charges.


Return to Sender:
If an item is returned to me as undeliverable, I will double check to the address that was automatically populated by your profile entry is correct. If I made the mistake, I will contact you to let you know and will re-mail it to you with the correct address at my cost.

If I had the address correct as given to me via your order then I will let you know. I will refund your money up to the item purchase price less the return shipping costs and fees I had to pay. If you still want the item, you would have to pay the undeliverable return shipping cost as well as the cost to ship it to you again with the correct address. So please make sure your address is correct with Etsy and Pay Pal before purchasing an item.

I take pride in providing excellent customer service. It is important to me to have high standards for myself and my shop. My goal is to make sure you are satisfied with my communications with you regarding the piece(s) of interest to you.