ItsTimeToDream's Shop Policies
Welcome to my Etsy shop, welcome to my dreams world!
I'm Silvia aka Delfina and "It's Time to Dream" is my little shop where I sell my creations.
Please, before buying read carefully Shop policies.
E-mail : wish.time.to.dream @ gmail.com
I only accept payment via Paypal, it's very easy, quick and safe to use.
Please note you do NOT need a Paypal account to do this.
Please, check here: http://www.etsy.com/help/article/361
I send a convo to let you know when I receive the payment.
Everything is shipped from Italy.
◢ We only ship to the Paypal registered address, if you wish me to ship your package to a different address, please send me a note in the "Message to the Seller", thank you.
◢ SHIPPING TIME
Shipping to America generally takes around 10 days to be delivered, although it can very from a few days to a month.
To Europe things are quicker, like 5-10 days, and 15-20 days to Asia, New Zealand and Australia.
Generally if your purchase hasn't arrived within about 4 weeks after you order, please notify me your problem but before getting worried we should give the package all the time it needs to arrive.
◢ SHIPPING COSTS AND METHODS
For multiple orders shipping costs, I'll consider the heaviest product as the basic price.
I send everything worldwide by ITALIAN priority mail, I find that it's the cheapest way to ship worldwide from Italy. This does NOT include tracking number but if you need a trackable shipping method you have to choose the "Trackable Shipping" option in the menu during the purchase.
Please take note that I cannot be responsible for any duties or customs fees for international orders, they are sole responsibility of the buyer.
Refunds and Exchanges
Please check your items when you receive them.
If, for any reason, you are not 100% satisfied with your purchase, please contact me before leaving feedback.
I will accept all returns and exchanges which are not been used.
If you would like to return your purchase, you must contact me before sending the items back, and within 30 days of payment.
I will refund the cost after the item has arrived back. Shipping fees are NOT refundable.
Additional Policies and FAQs
I only use High Qualilty cotton fabrics made in Italy.
WARNING: Fabrics may be slightly different from the pictures in my shop. My supplier have a limited stock of each fabric. If he runs out of some fabrics I'll buy the most similar one available at the moment.
If you have any special request please contact me and I will be happy to do my best to satisfy what you ask.
Welcome in It's Time To Dream!
Last Updated February 27, 2015