It's a Look
Itsalook's Shop Policies
Thank you for selecting It's a Look!! We are the fashion tiedye company, for the discriminating tiedye seeker. At It's a Look, we only use the finest fabrics and the dye colors are all created individually for each specific piece. Please note that the time to prepare a shipment is 2-3 weeks.
We accept all methods of payment, including check and money orders through the mail. Our address is: It's a Look, P.O. Box 803, Riverbank, CA 95367-0803
All orders will be shipped USPS, (United States Priority Shipping), which includes delivery confirmation and $50.00 of insurance. Our responsibility ends at the moment the delivery confirmation is scanned. Be sure to have a secure place to receive your packages. Occasionally we have to charge more for shipping to destinations other than those included in the Pacific Standard Time Zone If the items are heavy or there are several pieces, the US Priority Shipping will cost more. We will notify you before going forward with the order, and you can decide if you want to continue. A special posting can be created for the shipping balance, and you can easily pay the difference that way.
International orders will be shipped via USPS First Class but with no confirmation number or insurance. If you would like to add insurance to your purchase, contact
It's a Look prior to checkout and we well gladly the postage to your order. If you decline to have this extra service added to your international package, It's a Look is not responsible for stolen packages, damages occurring during the shipping process, undelivered items or custom fees. We take extra care when packaging international orders so your items remain safe during their journey. If you would like to see proof of shipment we will be happy to provide you with that.
International Clients: You are responsible for knowing the customs laws for your country and are responsible for paying any tariff fees. We cannot be held responsible for these fees. We will enter the actual value on the USPS Customs Declaration paperwork. It cannot be entered as a gift.
We ship and package with as much recycled materials as we can, we are always
striving to create a better planet.
Refunds and Exchanges
Returns are accepted up to 30 days from the date of shipping. Shipping charges are not refundable. Items must be in original condition. Refunds are issued by company check. A 25% restocking charge will be substracted from the refund for each returned item. Items exchanged for a different size are not subject to the 25% restocking charge, this only applies to a listing that offers other sizes. If the listing is only offered in one size the 25% restocking fee will apply. Any overage in shipping on the part of It's a Look will be subtracted from the refund. Longstanding customers will not be charged at 25% restocking fee. No free reshipping for exchanges.
Additional Policies and FAQs
Prices subject to change at any time. Listings may be modified or discontinued at anytime without any notice. Some shipments may require more than 2-3 weeks to ship. If the shipping is delayed beyond the standard range, the customer will be notified and offered a chance to cancel the order with no loss to them.
Last Updated August 17, 2015