IvyVining's Shop Policies
Limited run and one-of-a-kind pieces, all created from pattern to finished garment here in my Los Angeles studio.
I accept payments via Paypal, and credit cards through Etsy's Direct Checkout system. All payments must be made at the time order is placed. I will only begin working on made-to-order items when full payment is received.
Please also note, almost all made-to-order items will require having their size specified in the "Note to Seller" section upon checkout. If size is not noted, I will try to make contact via convo and/or email to obtain this information, but if I do not hear back about your size after two weeks, I will cancel the order and issue a refund.
Most items are made-to-order (meaning I don't start making it until the order is placed) and will require up to 7 days before being shipped.
Some items are ready-to-ship and will be specified as so in their listings. Ready-to-ship items will be packaged and shipped in 1 to 2 days.
I ship via USPS Priority Mail. Please contact me if you would prefer a different shipping method.
NOTE: For all international orders of three items or more, I require an upgrade to International Express Shipping for security purposes. I will send you an invoice
to cover the difference required for the shipping upgrade.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred on international purchases.
Refunds and Exchanges
Please contact me if you would like to make a return. Returns are usually handled on a case-by-case basis, but generally items (aside from custom orders) are refundable, minus the initial shipping charge. Items must be returned in original condition, undamaged and UNWORN (with the exception of only trying on for fit). Returns must be shipped WITHIN 7 DAYS of your receipt of the item. Please contact me before initiating any returns and include a copy of original invoice in return package. Customer pays shipping charges on all returns.
In the event of an item needing to be exchanged for a different size, customer is in charge of all related shipping costs (both the return of the original item, and the reshipping of the new item). I'm available to answer any questions about sizing and measurements to happily ensure that the best size is selected from the start!
All custom orders are NON-refundable.
Additional Policies and FAQs
Please specify desired size in "Note to Seller" section upon checkout.
SIZE CHART: (Measurements listed correspon to your own body measurements, NOT the measurements of the garments themselves)
X-SMALL: Fits 31-32" Bust / 23-24" Waist / 33-34" Hip
SMALL: Fits 33-34" Bust / 25-26" Waist / 35-36" Hip
MEDIUM: Fits 35-36" Bust / 27-28" Waist / 37-38" Hip
LARGE: Fits 37-38" Bust / 29-30" Waist / 39-40" Hip
Please contact me before ordering if you are interested in custom sizes. There will be an additional fee for this that is determined on a case by case basis.
Last Updated April 18, 2013