Copper Wind Chimes, Garden Art and Wall Sculptures
JLHCopperDesigns' Shop Policies
I take pride in creating quality art work using high quality materials. Every effort is made to package and ship it to you so it arrives in perfect condition. To save on our natural resources I use recycled boxes and packing materials.
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty of the artwork! Each piece is a true original. Please allow for slight variances from what is shown in the made to order photos. Also, even though I have made the best effort to represent colors accurately and honestly, the color calibration of computer monitors can vary, so allow for some variations.
If you would like any additional information not listed below, please contact me through the link on my shop home page.
Thank you for reviewing my policies.
I accept direct checkout, PayPal, Etsy Gift Cards.
Payment is due at time of purchase and can be made with PayPal or using a Credit Card thru Etsy or PayPal. Non completion of payment at checkout will result in relisting and a file claimed with Etsy within 48 hours.
* You DO NOT need a PayPal account to purchase an item, you can still pay at the PayPal site with your credit card.*
SHIPPING IN THE CONTINENTAL USA ONLY via UPS regular Ground. Please NO PO Boxes for shipping addresses. UPS only delivers to street addresses. All items are insured through UPS.
SHIPPING EXCEPTION: If the item ordered is small or under 1 LB. it will be shipped via USPS with insurance. Please check listing to see if this shipping method applies. These items can be delivered to PO Boxes.
ORDER CONFIRMATION. Orders are usually processed between 8:00 am-5:00pm EST. I will send an order confirmation within a reasonable time after your order is received. If your order is received after 5:00pm EST confirmation will be sent the next day.
IMPORTANT NOTE: We do NOT process ANY orders over the weekend.
SHIPPING ORDERS: Orders are filled as they are placed, and every effort will be made to ship it within the next 2-4 business days (excludes holidays and weekends) after receipt/clearance of payment. We process orders not only from this Etsy shop but from two other websites. PLEASE BEAR THIS IN MIND WHEN PLACING YOUR ORDER SO THERE ARE NO DISAPPOINTMENTS. Thank you for your understanding.
Delivery times vary from 1 to 7 business days depending how far the shipping destination is from my location in Stuart, FL.
Custom orders will be completed and shipped per terms agreed upon.
Shipping costs are stated in item listings.
Refunds and Exchanges
Merchandise (excluding custom work) can be returned for any reason within 30 days of the shipping date for an exchange or refund. Merchandise returned in good, original condition will receive a full purchase price refund less a 3.5% restocking fee. Original shipping charges are not refundable. Merchandise that is not defective or damaged when you receive it and returned in damaged or unsatisfactory condition will be subject to a 25% reduced refund. If the merchandise is not defective, damaged or in error when you receive it, you are responsible to pay the cost to return it. If possible, return in the original packing boxes using reasonable care to protect the merchandise from damage during shipment. Please consider insuring your return. We are not responsible for lost or misdirected returns. A credit will be applied to your account within 48-72 hours after the merchandise is received.
Additional Policies and FAQs
If you would like to include a note with the package, please leave in "message to seller".
Custom orders are always welcomed. Please submit through "Request Custom Order" links on shop home page and listings, or send an email.
Last Updated September 19, 2014