JRachelBesnard's Shop Policies
My work incorporates the bliss of nature into something attainable, in order to give you, the buyer, a sense of serenity in the everyday hectic life. My process involves observance of nature, then capturing it in photography or sketches. I then take it to the studio where it can come to life in the form of jewelry. I choose and mix colors and then sculpt the design. Once finished, I choose the perfect metals and stones to fit each and every piece. Voila! They are ready to enrich your life and put a smile on your face each and every time you wear them.
I will ship out your item within 3-4 business days after receiving the payment in full.
Custom orders can take anywhere from 7-14 days, but this will be discussed up front with the customer.
All payments must be received within 24 hours of purchase.
All items will be shipped via priority mail. If you need your shipping upgraded to insurance, or confirmation shipping let me know so I can adjust the shipping cost.
Some countries might incur a customs fee. Check your local customs page to see what the policies are in your country.
For international orders: Packages can sometimes take up to 3-4 weeks.
I do not ship to Turkey. The customs is so strict that packages will not arrive without a police certificate. This normally entails a couple of hours of waiting in the station to fill out the form, then waiting three days to pick up the form. I apologize!
Refunds and Exchanges
Refunds are only accepted if the item arrives damaged. Buyer is responsible for return shipping cost.
Exchanges are accepted. There is a €3.50 restocking fee, and buyer is responsible for return shipping cost.
All items can only be returned or exchanged, by contacting me within 30 days.
Additional Policies and FAQs
Reserved orders must be purchased within 5 business days.
There is a $5 charge for custom orders. Full payment is due up front.
I offer layaway. It is 20% down (non-refundable) and payment in 2, 4, or 6 times, not to exceed two months.
Thanks for reading! If you have any questions at all please let me know.
Last Updated October 17, 2014