Hello and Welcome to our JackGlass Etsy Store!
We (Scot and Evie) are a Husband and Wife team that opened shop in the Etsy community back in 2009.
We specialize in an array of custom etched glassware, Barware, and stainless steel drinkware. We use a Sandblasting technique to etch our Glassware, which leaves beautiful detailed results. We also offer laser engraving services on a variety of products such as; Stainless steel, acrylic and wooden gift items.
All of our work is done in house. Made by us. Packed by us. We love our Etsy customers who have a vision of want they want. Many of our listings featured are ideas from Customers like you that have made requests in the past. These listings are only a small representation of what we can do. Whether you have a custom logo, a unique themed wedding/reception, or a custom gift idea, we are here to make YOUR event one that will be Memorable for everyone. We will work hard to produce one of a kind pieces to your satisfaction WITHOUT the big price tag. We are committed to providing quality work and excellent customer service.
If you have any questions or inquiries, Please contact us via Etsy Conversations, by Phone (832-535-0344), or email us at info [!at] jackglass.com
Thanks for reading Our Story! You can also visit our newest shop Liahonalaser.etsy.com
Hope You Come Back Soon!
I have a quick turnaround time. I will have your item in the mail within 3-5 business days after receiving payment confirmation. This time may vary depending on the amount of orders being processed at the time. Our items are not mass produced, but are each made to order in house by JackGlass. We do not use 3rd party companies.
If you are in need of a RUSH item, contact us and we will make arrangements to get you the items you need in the time frame you need them! Rush Orders may require a fee depending on time, quantity ordered, Express Mail Shipping etc...
Accepted payment methods
- Accepts Etsy gift cards
If you have a large custom order, Please contact us.
As a common courtesy, please pay within 24 hours for your private listing order :D
If you are purchasing multiple items please convo me to see if I can offer a better combined shipping rate.
**Domestic Delivery (inside the US)**
On small items, I ship USPS First Class Mail which takes approx. 2-5 business days.
For the larger items, I ship USPS Priority Mail (2-3 business days with insurance up to $50), Fed Ex 3 day Ground (with insurance up to $100), or UPS Ground (3-5 business days with insurance up to $100).
All of my packages include a Tracking number and delivery confirmation for added security and peace of mind.
If you would like additional insurance on your package, please let me know and I will give you an est. price.
I will not be responsible for broken items that are not insured.
*** Please note insurance covers missing or broken items, damaged items or lost in the mail. "Lost" meaning it never reached the final destination.
JackGlass will not be held responsible for lost, broken or stolen packages once they are in the mail as we are not affiliated with these companies.
It is not fair to leave negative feedback for these situations that are beyond my control.
Please inspect all items upon receiving your shipment. Please contact us immediately and include a photo or photos so we can file a claim and get your items replaced in a timely manner.
***Shipping outside the US (International)
I ship USPS First Class Mail up to the maximum weight allowance (usually 3lbs). It is the most economical. Tracking numbers are not available on international packages, Insurance is available through a third party. Please contact me for a price quote.
A shipping notification will be sent along with the customs form number when I have mailed your package.
Once it is in the mail, I am not responsible for time frames or lost packages. Shipping takes on average 6-10 days or longer if it gets tied up in customs.
If you would like tracking, please convo me and I will calculate postage on Priority International Mail. Shipping takes on average 6- 10 business days or longer if it gets tied up in customs.
If you are paying through Paypal, Please make sure that your Paypal and Etsy address are the same (unless you have notified me otherwise).
If a package is returned to me due to a bad address, you will be responsible for the 2nd shipping as well.
Refunds and Exchanges
All items are custom made to order. Personalized items cannot be returned for reasons other than defects in materials or workmanship.