JackieGomezFineArt

Want to be sure to only get an art-piece you love in person? I fully stand by the quality of my work and offer a 14 day money back guarantee for all my original artwork & giclee prints.

If item is lost or damaged in route (please send a photo of the damaged goods before hand), I will do my best to exchange or will refund.
All of my art pieces are unique one of a kind artworks though (besides my prints) so it may not always be possible to replace.

I will refund the purchasing price in full (not including shipping) as soon as the returned artwork has been received.

All items are packaged carefully and securely to protect the face of the artwork. Please follow this guide to ensure a safe return.
- Returns must be shipped back to me in the original undamaged condition it was received and original packaging material.
- It must be sent via registered tracked post.

All shipping costs (including return shipping) are non refundable and will be born by the buyer.

Please be sure to enter the correct mailing address. If your order is not received due to the wrong address being provided, the buyer is responsible for the re-shipping cost.

Please keep track of your delivery day so you know when your package will be delivered.
Package Theft after Delivery (delivery confirmed via tracking) is not covered and will not be replaced or refunded.

Please do Contact Me if you have Any Questions or need clarification of the policies expressed here.

I welcome your inquiries !... :)

Secure payment via Etsy Payments which accepts payments by PayPal (where available), credit card, debit card, Etsy Gift Card, Etsy Credit, some bank transfer services, Apple Pay and Google Pay.

I use the buyer’s address listed with Etsy so please ensure your information is current and complete, and to include a phone number for the couriers reference! :)

Please be advised that VAT may be charged to buyers on their purchases at check out.

International deliveries may be subject to local customs duties, these vary from country to country. ​Any duty or taxes are payable by you the receiver. Please do check your country's import regulations.

Covid 19 Delivery Delay Notice: Please note that due to the developments of the outbreak, deliveries everywhere are slower than usual. Thus though all orders will be fulfilled with the highest standards as usual, your original art-piece or print may arrive later than the estimated delivery date, due to delays in shipping.

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Original Art and Signed Open & Limited Edition Giclee's
(**Please note, Premium (Hahnemühle) Eco Giclee Prints & Unsigned Open Edition Prints are fulfilled by my printing partners and have different arrival times. See details below in next sections)

I use the buyer’s address listed with Etsy so please ensure your information is current and complete, and to include a phone number for the couriers reference! :)

Shipping will occur within 1-2 business days (for original artworks) & 2-4 business days (for giclee prints) of receipt of payment (Monday – Friday).

To ensure safe and fast delivery of your new treasure, All my Artworks and Signed Open & Limited Edition giclee prints are Sent via Insured Expedited Shipping.

SHIPPING: Artwork will be shipped with Insured Expedited Shipping via FedEx, TNT or EMS Tracked Shipping (Worldwide shipping that arrives to most countries within 3-6 working days).

International deliveries may be subject to local customs duties, these vary from country to country. ​Any duty or taxes are payable by you the receiver. Please do check your country's import regulations.

Although I ship your item quickly, please be aware that customs delays can happen.

You will receive an etsy message update with tracking information as soon as an art-piece has been shipped, so you will know when to expect your delivery.

Eco-friendly packaging?
Besides using recycled packaging material whenever possible, the use of plastics are minimized just enough to still ensure safe waterproof delivery. Most packaging materials are either recyclable or biodegradable.

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Covid19 Notice: My printing partner has assured me that they are still fulfilling all orders with the highest standards while still prioritising the safety and health of their printing specialists and all involved in fulfilment.

**Unsigned Open Edition Giclee Prints (Fulfilled by my printing partner with several worldwide fulfilment centers)

SHIPPING : Printing and delivery (Standard Tracked Shipping) will be fulfilled at the closest fulfillment center, by my printing partner based in the US.

•Unframed: Sent rolled in a tube.

How long will it take to receive your print?
Depending on your location it can take anywhere from 5–19 business days. My printing partner takes 2–5 business days to print and package your print, and then delivery time takes a further 3–14 business days, depending on your location.

International deliveries may be subject to local customs duties, these vary from country to country. ​Any duty or taxes are payable by you the receiver. Please do check your country's import regulations.

Eco-friendly packaging?
My printing partner does their best to minimize waste in packaging and source eco-friendly packaging materials. Many of their packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Their kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

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***Premium (Hahnemühle) Eco Giclee Prints
(Fulfilled by my printing partner in the United Kingdom)

SHIPPING : Sign for Service.
UK orders via Royal Mail First Class and
International orders outside UK via Airmail.

• Sent Unframed

• Prints under A4 sizes with be sent FLAT

• All Prints above A4 sizes will be sent ROLLED in a tube.

How long will it take to receive your print?
Depending on your location it can take anywhere from 6–15 business days (sans any delays). My printing partner takes 5-6 business days to print and package your print, and then delivery time takes a further 1–9 business days, depending on your location.

International deliveries may be subject to local customs duties, these vary from country to country. ​Any duty or taxes are payable by you the receiver. Please do check your country's import regulations.

Eco-friendly packaging?
My printing partner is committed to leading the industry in minimising the impact of its activities on the environment. To minimize waste, their workflow is done as economically and efficiently as possible, using materials produced from recycled products or from FSC certified forests. They are also working hard to reduce plastics throughout, replacing plastic packaging with sugar cane mail bags and paper tape instead of sellotape in their packaging.

I COMBINE SHIPPING. Only one flat shipping rate will be charged for multiple items at once and combined in one package, according to the highest shipping charge.

Please do Contact Me if you have Any Questions or need clarification of the policies expressed here.

*Please be aware that even though every effort has been made to display an accurate representation of the work in digital form, your monitors colour representation may differ slightly from the original artwork or giclee print in real life.

I welcome your inquiries !... :)