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Shop policies

Last updated on April 15, 2011
I do my best to provide an excellent service and make the clients happy with what they've purchased/ordered.
Please, contact me if you feel like anything is not the way it should be or isn't what you expected.
jackieayres [!at] aim.com (email/AIM)

Alchemy Costumers can pay half before the item is made and half after seeing a picture of the final product.
Please convo me if you wish to use this payment method.

If you feel you need more info about any items (as color, sizes, etc) before purchasing it, please, feel free to convo me. =)

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
  • Check
  • Other Method
Returns and exchanges
Policies for Jackie Ayres' exclusive Designs (listed on my shop)

>>Please check your clothing as soon as you receive them. You must contact me within 3 days after receiving it, to let me know the problems and reasons for returning the item. If you don't, I'll consider you may have used/worn them, as well as altered anything you feel suitable so you can get an exchange.

>>Made to measurements clothes are non-refundable, as they were made to fit one specific customer. I will, though, fix whatever may be needed, at no extra cost, and return the items to you -this, as long as it fits what has been described and agreed previously.

>>All items should be returned within 7 days after received. After that, item won't be accepted back.

>>Items lost in the mail are not the seller's responsibility. Please notice that I can provide a scan of the post office bill -with the price, country of destiny and date if needed.

>>Returning shipment is the buyer's responsibility, so he has to pay for it.

>>Giveaways and "Today's Special" cannot be returned nor exchanged

>> Shipping payments won't be refunded

>> Paypal and Etsy fees won't be refunded if a refund is made after 30 days from payment.


Alchemy Policies:

>>Alchemy items are non-refundable, as they are made to measurements.

>>If a deposit is requested, it goes to buy fabrics and materials to work on your clothes/product. If I cannot find your fabric/materials and you don't feel like working it out, you'll receive 35% of that money back. The resting 15% goes to covering Paypal (or other payment method) and Etsy fees, as well as my time and travel costs(I spend about 5 to 48 hours trying to find your ideal fabric and working materials).

>> After your order is ready, if you decide not to buy it. The deposit money will be kept to cover materials, work time, travel costs, Etsy and Paypal fees.

>> If I get the fabric, but you change your mind about having me making your clothes, you must pay for fabric shipping, as I'll ship you your fabric. FABRIC AND MATERIALS MONEY ARE NON-REFUNDABLE after the material has been purchased, as I do NOT want nor need the materials that would be used specifically for your clothes making.

>> Although the clothes are non-refundable, exchanging or credit store can be discussed. No guarantees!!! But I'll work my best to arrange an agreement.

>> Shipping money is NON-REFUNDABLE.

>> Paypal, Google Checkout and Etsy fees are NON-REFUNDABLE.

Thanks for your understanding.
By purchasing ANY items from my store or by accepting my Alchemy bid, you agree with all terms stated above.

Jackie Ayres
All payments via Paypal or Google Checkout.
Your item will be shipped in up to 4 weeks after your payment is received and measurements are confirmed -this is valid for items bought at my shop only, not for Alchemy items.

Alchemy items will be shipped before or up to the deadline stated on bid.

Any shipping (from Alchemy or Jackie Ayres' shop) may be delayed if seller requests a later date for shipping and buyer agrees. If no agreement is made and seller can't ship it until the agreed date, buyer will receive refund (minus taxes).

Your item will be shipped to the address in your paypal account, using USPS Priority Mail. Please make sure the address and all other information is correct.

For promotional free shipping, please notice that it only applies to US purchases.

You may require next day shipping from USPS, UPS, Fedex, etc. Contact me before you purchase to arrange the prices.
Additional policies and FAQs
I need your measurements before starting to make the clothes. If you have any doubts, contact me!