Hand Carved Earth Jewellery
JackieTump's Shop Policies
My aim is to create authentic handmade jewellery using natural,organic,non toxic materials. Each piece being unique from another. Something that is worn and becomes apart of you so that when you pass it on a piece of your spirit lives on within it. Something that has come from the Earth, has been gathered sustainably and will return to the Earth. Something that has meaning based on stories of mythology & sacred designs from nature.
Please don't hesitate to contact me with an idea for a special custom piece that you would like me to make for you. I am very convo friendly & will do my best to reply quickly & discuss all the details back & forth until we are both happy. I also like to send progress photo's of your piece, so you can be involved.
I accept payment through PayPal. When checking out with Etsy you can use your credit card through the PayPal system.
All parcels are sent to the address provided through Etsy unless you advise me otherwise.
New Zealand customers can make a direct credit payment into my NZ bank account. Please request these details if you would like to do this.
I post all items INTERNATIONAL AIR mail and my postage costs are a little more because they include full insurance on items valued up to $250. If your purchase value is over $250 you will need to upgrade to courier to have your item insured.
COURIER SHIPPING UPGRADE. The cost for this fully tracked & insured courier service is $40US. This service is 5-7 days to the USA & UK or 3-5 days to Australia for $26. Please inquire if you would like to UPGRADE shipping to this service, it is the quickest.
APPROXIMATE DELIVERY TIMES FOR INTERNATIONAL AIR
~USA - Postage time takes approx 7-21 days.
~ UK and Europe - Postage time takes approx 7-28 days.
~ Canada - Postage time takes approx 7-24 days.
~ Australia -Postage time takes approx 3-15 days
~ Asia Pacific - Postage time takes approx 7 -21 days
~ NZ - Orders to New Zealand will be sent by tracked 2-3 day NZ parcel post.
A CUSTOMS DUTY OR TAX FEE can be required in some countries and is the responsibility of the buyer. Please contact your local Postal service or customs authority to enquire about this if you are unsure and ask for an estimate as I cannot predict what these might be in your country.
Refunds and Exchanges
I value customer satisfaction highly and aim to provide clear photo's & honest details about my work. Please choose carefully as I do not offer refunds unless my work is faulty.
New Zealand (Aotearoa)
jackierolf [!at] ihug.co.nz
Last Updated June 29, 2014