JandEdoodles' Shop Policies
Welcome to my shop! All items are handmade by me upon ordering. **Current turnaround time is about 4 weeks. Last Day for Christmas orders is November 30. Orders placed after that time will not ship until AFTER Christmas. Items in the Ready to Ship section ship next business day. Thank you for your patience!** Shipping typically takes another 3-5 days for US shipping. International shipping can take up to 3 weeks to arrive. Items in my "READY TO SHIP" section will be shipped within a day of ordering.
If you need an item for a specific date or event, please convo me prior to ordering so we can ensure your item arrives in time. I am also available for custom orders - all of the items in my shop can be made in different color combinations and sizes. Just note your preferences in the message to seller when checking out.
Enter my shop here: http://jandedoodles.etsy.com
If you have any questions regarding any item in my shop, please don't hesitate to contact me! Thank you for your interest!
Please be sure to refer to the size chart and measure accordingly. Thanks so much!
Measure around the largest part of the head (above the ears and across the forehead).
0 - 3 months: 13" - 14 " (33 - 35.5 cm)
3 - 6 months: 14" - 16" (35.5 - 40.5 cm)
6 - 12 months: 16" - 18" (40.5 - 45.5 cm)
12-24 months: 18" - 19.5" (45.5-49.5 cm)
2T-4T: 19.5" - 20.5" (49.5-52 cm)
5T-Preteen: 20.5" – 21.5" (52 – 54.6 cm)
Adult: 21.5" - 22.5" (54.6 - 57.2 cm)
Keep in mind that the hats are made to stretch so they fit snugly and conform to the child's head. If you want your hat to fit a bit looser, go with the larger size.
J&E Doodles accepts both credit cards and PayPal. Orders will not be shipped until all payments have been cleared.
Credit cards are accepted directly through Etsy, as well as through Paypal. You do not need a PayPal Account to pay for your items through PayPal. Choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
I package all orders in tissue paper. They are mailed in a bubble envelope to ensure they arrive in perfect condition.
All items are sent U.S. mail unless otherwise requested. Please allow 3-5 days for US shipping after your item has shipped for your product to arrive. International orders can take up to 3 weeks to arrive. If you would like for your package to be shipped via Priority Mail or UPS, just let me know so that I can adjust the shipping total accordingly.
Shipping charges only reflect the shipping and postage fees on the shop's end. Please note that buyers are responsible for any and all duties and customs charges that may be incurred on international orders.
Refunds and Exchanges
I try my best to represent my product through excellent pictures and descriptions. Lighting and computer monitor projections can have an effect on color tones. Color may also vary due to current yarn dye lots.
If your product does not meet your expectations and you feel you need to send your order back, please send a convo so we can work something out.
Arrangements to return/exchange an item must be made within two weeks of the customer receiving their order.
Refunds will only be given within 60 days of the order date. Refunds will be issued upon return of the item in new, unused, and unworn condition. In the event of a return or exchange, buyer is responsible for all shipping costs. Refunds only include the cost of the item and not the shipping charges.
Additional Policies and FAQs
Rush orders are available for an additional charge of $15. If Priority Shipping is required in order to receive the order on time, additional shipping charges will apply.
For best results, items should be hand washed in cold water and laid flat to dry. They can be fluffed in the dryer for 5-10 minutes on low heat if needed. Please note that handmade hats tend to stretch as you wear them and return to their original shape after they are washed.
I welcome custom orders! Please do not hesitate to contact me if you are interested in ordering something different than what is pictured in my shop, whether it is a different size, different color, or a different quantity.
Last Updated November 17, 2015