JapanKawaiiYa's Shop Policies
Please send all mail to me through the Etsy Convo system.
All prices are in US dollars.
I only accept PayPal as payment.
Payments made by Paypal e-check will not be shipped until the e-check clears.
If you don't have a PayPal account, you may still be able to pay for your purchase with a credit or debit card using PayPal's guest checkout service.
*SHOPPERS TAKE NOTE! *
PayPal may limit the number of times a credit card can be used before requiring that you create a PayPal account. Please contact PayPal's customer support for specific questions about their guest checkout limitations.
Reserved listings will be removed within 48 hours if not purchased.
Special orders require payment in advance.
Here is a link to the Etsy payment guide.
I don't ship to North Korea and Africa.
Your order may take up to 1 to 5 weeks to arrive depending on where you are in the world, the actions of the various postal services involved and the speed in which the customs agencies process the package.
I ship through Japan Post by Small Packet Air Mail.
( I use registered SAL to Russia.)
*********Small Packet Air Mail doesn't come with a tracking number.**********
I can send any package up to 2 kilo (approximately 4.4 lbs.) by Standard Registered Mail to most countries for $6.00 - this is in addition to my regular shipping fees.
This service allows for tracking of the package but does not provide insurance and does not make the delivery any faster.
Insurance, tracking information and faster mail delivery are available for your order through international Express Mail Service (EMS).
The price for EMS depends on the destination, the weight and the size of the package.
If you want Standard Registered Mail or EMS shipping, please inform me through 'Message from the buyer' when you make payment for your purchase as this service will be billed separately.
If you want your purchase shipped to an address other than Etsy's 'Ship to' address, please tell me in 'Message from the buyer'.
The buyer is responsible for any and all customs charges, taxes or other tariffs.
Please contact me if you have not received your order after 40 days from the date of your shipping notification.
*Excessive Weight Packages*
Any order which has a total weight of over 2 kilo (approximately 4.4 lbs.) must be sent by EMS shipping. If this applies to you I will bill you separately for this through Paypal.
If you wish to have the shipping combined for 2 or more orders, they must be shipped to the same address.
Combined shipping is not possible for orders which due to weight or size must be shipped in 2 or more packages or if an order has already been shipped.
ATTENTION FOR BUYERS WHO WANT THE PACKAGE SHIPPED TO FRANCE BRAZIL, SPAIN and SOUTH AMERICA!
Due to multiple problems with the postal and/or customs services in these countries, all orders shipped to France, Brazil, Spain and South America MUST be sent by registered mail. The cost of registered mail has been added to the shipping price for orders to these countries.
Refunds and Exchanges
I am not responsible for orders which are lost or damaged in transit.
To help protect yourself from loss, I suggest that you purchase EMS shipment or Registered Mail (this comes with tracking number).
If you feel an item has been represented falsely, contact me and I will find a solution to the issue.
Please ask all questions prior to purchasing.
Additional Policies and FAQs
All of my items come from a non-smoking, cat friendly household.
All the items are out of my cat's reach.
Last Updated August 17, 2013