Japaneasyshopper

Bringing you Lovely goodies straight from Japan! by JES

Osaka, Japan · 3618 Sales

Japaneasyshopper

Bringing you Lovely goodies straight from Japan! by JES

Osaka, Japan 3618 Sales On Etsy since 2016

5 out of 5 stars
(934)

Shop owner

JES

Contact

Japaneasyshopper is taking a short break

Loading

Note from shop owner We are currently on Vacation!

Note from shop owner

Last updated on Jun 8, 2018

We are currently on Vacation!

JES

Contact shop owner

JES

Reviews

Average item review
5 out of 5 stars
(934)
Katrina

Katrina on Jun 16, 2018

5 out of 5 stars

Thank you! Perfect. Highly recommended

View all 934 reviews

Updates

We are having a giveaway on our Instagram account. 
Win 3 havito Canvas Tote bags worth more than USD300 in total. 
Link: https://www.instagram.com/p/Bh-lea3giYY/?taken-by=japaneasyshopper
Win more gifts with an optional bonus entry!
View all 11 updates

About

Welcome to JES! Bringing you Lovely items straight from Japan!

JES started out in 2013. We realized Japan has a very big potential. Japan houses many amazing companies that designs and creates tons of adorable quality stationery and other products. Japan also has its own unique taste when it comes to vintage products. Being a vintage enthusiast ourselves, we find it unfortunate enough that most of these products are not made available outside of Japan. There are so many fans of Japanese products that craves for these products and for this particular reason we acted as a bridge in order to make all of these products available worldwide.

Shop members

  • JES

    Owner

Shop policies

More information

Last updated on Feb 13, 2018
Frequently asked questions

Can I cancel my order?

You can cancel only if you have not made any payment yet. If the payment has been made, we will proceed with the order and will not be able to cancel the order.

What happens if your parcel is returned back to JES given that your shipping address is correct?

Option 1
You can opt to resend your parcel but you will be charged a second time shipping cost.
*Please note that only option 1 is available if it is a dated products such as techo/diary.

Option 2 (Only if it is not a dated product such as techo/dairy)
You can opt for a refund. If you opt for a refund, we will refund only the cost of the items and we will not refund the shipping cost.
*Strictly no refund for dated products.

On the other hand, if we do not receive any response from you within 2 weeks after we inform you regarding the returned parcel, we claim the right to cancel the transaction and re-list it and we will not provide any refund.

Please refer to item No.6 in the Announcement Section for more related information

What shipping options are available?

By default, we will ship your parcel by Standard Shipping [Airmail](which usually takes 8-10 days to most countries). However, you can upgrade to EMS for a faster shipping method.

- EMS (approx. 3-8 days depending on country)
- Standard Shipping [Airmail] (approx. 8-10 days to most countries)

The shipping duration stated above is only an estimated duration and may vary depending on country, custom regulation, natural disaster, etc.

Please refer to item No.2, No.3, No.4 and No.6 in the Announcement Section for more related information.

Will there be any tracking number for the parcels?

Yes, all of our shipping options comes with tracking number and all of them are insured (EMS and Standard Shipping insurance policy differs). we will provide you with the tracking number once shipping is completed.

However in rare cases where we need to send a separate parcel due to certain issues, we reserve the right to choose any shipping method even those without tracking number.

Please refer to item No. 4 and No.6 in the Announcement Section for more related information.

What happens if there are delays during shipping?

Delays during shipping might occur depending on country. We ship parcels via Japan Post. Responsibilities are then passed onto the respective country's courier service such as USPS, Royal Mail, Australia Post etc upon arrival at destination country. Unfortunately, we do not have any control when it comes to delays. Please enquire at your respective courier service with the tracking number provided.

Inform us if its taking too long and we will help you to make an inquiry at Japan Post on the status of your parcel. Japan Post will perform an investigation and it takes at least 4 weeks to investigate. The purpose of the investigation is to know the exact location of your parcel. However, we will assist you only on a best effort basis.

Latest tracking status shows it's still in Osaka after weeks?

If the tracking status is still showing Osaka after weeks, most of the cases the parcel had already arrived the destination country but were not yet scanned for some reasons hence there were no new status updates. Parcels usually take 2-5 days in Japan before they leave to the destination country. All our shipping methods offered are via air so it will arrive the destination country in a few days after it leaves Japan.

Inform us if its taking too long and we will help you to open up an investigation at Japan Post. Japan Post will perform an investigation and it takes at least 2 weeks to investigate. The purpose of the investigation is to know the exact location of your parcel. However, we will assist you only on a best

My parcel is still in the customs after weeks, can you please speed up the clearance?

As much as we would like to get the items to our beloved customers as soon as possible, unfortunately we are neither involved in the delivery process nor the customs clearance procedure. We do not have any control over the delivery process and the speed of the customs clearance.

If it's still showing in customs after days, please make an inquiry at your national courier service. The customs strictness level varies according to country causing longer clearance time. There are also other reasons. At this point, all responsibilities are passed onto the respective country's courier service. They will be able to track the parcels much faster than Japan Post. However, if they were not helpful. We will open up a case via Japan Post on our end.

What happens if items received are damaged?

We will not be liable if items received are damaged due to Post Office Personnels' negligence.
However, if you paid via Paypal, you are insured. You can proceed to open up a case with Paypal and we will work with Paypal to solve the case.

The item(s) enclosed are brand new and have left us in a perfect condition and we hope they have arrived with you in the same condition.

we will not be liable if items (eg. pen, ink etc) which are sealed in its original packaging, have some damages such as ink leakage or writing is found not smooth. This is because it is impossible to detect such defects on items unless tested after unsealing the packaging.

We will never store defective products in our stocks that can be perceived by mere observation.

[For parcels going to Canada] I haven't receive my parcel yet. Its been too long.

Unfortunately we have no control over the courier process. Canada Post have issued a statement where they are experiencing sorting problems and delays are to be expected.

The best solution so far we found, is to have customers make an inquiry at Canada Post. Insist on getting the status of your parcel from them. In some cases, customers were told that Canada Post have no information to provide which is not true because parcels only need 2-5 days to leave Japan. Japan Post is unable to update the status unless Canada Post updates the status on their end. Usually after making an inquiry at Canada Post, customers are able to receive their parcels few days later.

If you are unsure, you can always contact us and we will gladly assist you :)

I want to purchase from your store but I need it urgently!

Please choose EMS as your shipping option. EMS is the fastest(approximately 3-8 days) at affordable price.

If you need a faster shipping method than EMS, we can send it via DHL or FEDEX. However it costs more than EMS. If you do not mind the price, please contact us for the shipping quotation.

IMPORTANT!
If you chose standard shipping as your shipping option when checking out, we assume you agreed to our shop's policy regarding possible delays. If you want it fast, please choose EMS instead. If you want to purchase from our store but do not agree with our shop's policy and could not tolerate possible delays, please refrain from purchasing in order to avoid any inconvenience to both parties.