JavaJaneDesigns' Shop Policies
WELCOME to Java Jane Designs! My Alphabet Photo Art™ collection features a line of whimsical but striking black and white photography in which a series of architectural photographs are artfully arranged together to spell a name, a word, or an idea. An elegant gift for any occasion ~ please let me know how I can create something unique for you today!
WHY JAVA JANE DESIGNS?
♥ I am a full time photographer/designer and my customers are my primary focus. When you order from me, your keepsake is thoughtfully designed and carefully handcrafted with you and/or your recipient in mind.
♥ You’ll receive the very best professional service and high-quality materials which results in a high-end, elegant design that you’ll be proud to give (or keep)!
Enter shop here: JavaJaneDesigns.etsy.com
► The design prices for my custom items are already set regardless of the name or design. You simply select the style and size that you like in my shop and I'll do the rest! Shop categories can be found on the left-hand side of my shop JavaJaneDesigns.etsy.com.
► Once your order is placed, I will email you a proof to review within a few business days of purchase. Please review your proof carefully checking for layout/design, fonts, spelling, color, omissions, etc. Once your order is approved, your artwork will be created exactly as it is shown in the proof.
► TIME FRAME: My work is prioritized in order of your purchase date so the sooner you order, the sooner your package will arrive (hooray! :). In general, most custom items will be designed, approved, printed, custom framed, and shipped in 2 weeks, but time frames are approximate so please allow ample time if possible. Please approve your design as quickly as possible to ensure that I can ship your order by the listed time frame. ** During periods of high demand, custom orders may take longer, so please refer to the announcement at the top of this screen for the most current shipping time frame for each item. **
► UNFRAMED PRINTS: If you are purchasing an unframed print to be custom framed locally, you still may want to order early. Frame shops typically need at least a week for custom framing. For your convenience, I am happy to provide framing for the majority of items in my shop.
► US SHIPPING: Once shipped, your order will generally arrive within 2-5 business days depending on your location. Please check the Shop Announcements for any shop closings or updates. Please note that delivery dates are not guaranteed by USPS or UPS unless a guaranteed/rush service is purchased (Express Mail, Overnight).
► INT'L SHIPPING: International orders will be sent via USPS and usually arrive in 2-3 weeks after shipping, but may take longer to arrive as occasionally international orders are delayed by Customs. Unfortunately, this is out of my control and I encourage you factor this potential delay into the delivery time. If you would like to upgrade your shipping to Priority or Global Express, please contact me and I can provide you with a price. Don't forget, as a buyer you may be subject to taxes and customs fees for packages entering your country.
► RUSH DELIVERY: Orders may be available for rush delivery for an additional fee. If you need speedier delivery or delivery by a specific date, please ask me about expedited shipping options available before ordering.
► MULTIPLE ORDERS: If you are purchasing more than one item and would like to send them to multiple shipping addresses (i.e. gifts), you will need to purchase each item separately so that the regular shipping price and correct shipping address can be applied to each item. If purchasing multiple items to be shipped to the same shipping address, combined/discounted shipping will be automatically calculated for you at the time of check out.
► RETURN TO SENDER/ WRONG ADDRESS: If in the rare chance that your order is returned to me because an incorrect shipping address was provided or if your gift recipient failed to pick up the package from a delivery facility or sign for a package (yikes!), I will contact you if there is an additional cost to re-ship the item. If you are in the middle of moving/changing addresses, please contact me prior to your order shipping with your most current address. I would not rely on USPS to forward your package to your new address and UPS does not forward at all.
Refunds and Exchanges
► If you've approved a design that was incorrect and/or incorrect details were provided to me, please contact me to discuss replacement options available. If I've made a mistake with your order, I will gladly replace your item at no cost.
► For returns of STOCK items: Please contact me for a return address. Once I have received the item in original condition I'll be able to refund the purchase price less any shipping costs. All return shipments should have a tracking number and/or delivery confirmation to guarantee a refund.
► For returns of CUSTOM items: Once your design is approved and order created, custom items cannot be exchanged or returned for "change of mind" or for errors made by the customer. A partial refund may be available to cover my costs incurred in creating your custom project. Full refunds are only available prior to your order being created.
► I strive to ship all custom orders within 2 weeks. However, if I haven't heard back from you on your design approval, I will wait up to 4 weeks. I typically will contact you at least 4 times via your Etsy email, PayPal email, and through Etsy convos. After one month, I will create and ship your order as I’ve designed it and will consider the project complete. Please be sure to check your junk mail folder if you have not received a message from me within 3 days of your order.
► All packages are sent with delivery confirmation so that I know your package has arrived safely. If you notice that any part of the order was damaged during shipping please notify me within 3 days and keep the box and ALL packaging materials. This will be necessary for me to submit an insurance claim and for your order to qualify for a remake. However, once your package has been safely delivered to the address provided to me, I'm unable to provide assistance if your dog decides to make a lunch out of it or your neighbor "borrows" your new purchase, etc. :)
Additional Policies and FAQs
► DESIGNS: I love sharing a variety of customer projects as examples in my shop and on facebook. If you have professional photographs taken at your event using one of our designs, I would be happy to consider a discount on a future project or another arrangements - please contact me! As a designer, I reserve the right to photograph, share, or sell again any design that originates as a custom order.
► PRINTS: High-quality professional matte prints using archival pigment ink that will last for 100+ years - water and UV resistant. Unframed prints are carefully shipped in protective sleeves in bendproof mailers.
► GLASS: Acrylic glazing or styrene may be used instead of glass for larger framed artwork to avoid breakage during shipment.
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Last Updated March 3, 2015