SusanAmador

Susan Amador

Fort Collins, Colorado On Etsy since 2012

SusanAmador

Susan Amador

Fort Collins, Colorado | 10 Sales

Announcement    FASHIONING HEIRLOOM QUALITY JEWELRY FOR THOSE SEEKING THE
EXCEPTIONAL

Announcement

Last updated on Aug 1, 2016

FASHIONING HEIRLOOM QUALITY JEWELRY FOR THOSE SEEKING THE
EXCEPTIONAL

Items

Susan Amador,  MFA Metalsmith

Contact shop owner

Susan Amador, MFA Metalsmith

Reviews

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Shop policies

Last updated on April 8, 2019
Presenting statement designs for those that love getting noticed. Working with precious metals and stones I'm inspired by exotic cultures and contemporary interpretation. Symbols and spirit speak through my group of talismans and custom pieces.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I stand by the quality of my work and your satisfaction is my number one concern. I will practice due diligence in any issues that arise. I welcome any questions you may have!

Custom items are non-refundable. Refunds for returned items must be in original condition.

To avoid the need for refunds or exchanges, PLEASE read shop listings thoroughly. I work hard to write clear and concise descriptions that contain all the information necessary to avoid confusion and make an informed purchase. Most issues are easily avoided by a thorough read of the item's listing and examination of the photos.

If you are truly dissatisfied with your purchase, please contact me and we can discuss the best option. My goal is to satisfy all of my customers, and I'm willing and ready to resolve any issues to the best of my ability.

I do not do returns or exchanges based on wrong size. Please know your size before ordering my jewelry! You can get and accurate finger sizing done at your nearest jeweler. Please read bracelet and necklace listings thoroughly, as the measurements of each are included. A bracelet or necklace may look one way modeled in the photos and differently on you. Thank you.
Payment
I accept payments through PayPal, Venmo and Etsy gift cards.

Payment plans are available if it is more convenient to pay for an item in multiple smaller payments. Please message me if this is the case to discuss details.

7.40% sales tax is charged to Colorado residents, as is required by state and federal law.

*PLEASE NOTE: I do offer alterations such as chain length or ring size on already made pieces. Altered pieces are not returnable. Please make sure the size/length is what you want before you purchase or contact me with any questions, I am always happy to be of service! This information is usually found in the item listing. Thank you!
Shipping
Shipping outside the U.S. will be calculated according to the destination.

Unless otherwise noted in my Shop Announcement (located in the box at the top of my shop), the following shipping policies apply to all orders:

All orders come with tracking.

Already made items ship 1-4 business days after purchase. They are shipped USPS Priority mail, which takes 2-3 business days to arrive within the U.S. I maintain the right to alter ship times should weather or other acts beyond my control occur.

Shipping includes insurance. The more valuable the item the higher the insurance costs. Shopping prices reflect the costs of insurance.

If you require faster shipping, please message me for upgrade information.Express (1 business day) can be arranged for additional charges.

Made to order items (will be specified in the item description if they are made to order) require anywhere from 2-3 weeks to be made before shipping, please take this processing time into account. Mokume_gane rings and bands and made to fit items are non-returnable.

All items ship in a gift jewelry box.
Please ask for a printed receipt otherwise you may view your receipt from your Etsy account.

I ship anywhere in the world. If you are not in the US, please know your country's policies and customs fees, as all customs forms will have accurate representation of package contents and their value.

I am not liable for items lost in the mail but I will do whatever is necessary to help track it down.
Additional policies and FAQs
Creating custom jewelry online is successful and satisfying! I have many pleased long distance patrons. Phone discussion and email are effective ways to process your desires and concepts into the finished heirloom you had imagined. I have a well developed skills asking the best questions that make your custom dreams come true. The process includes discussion using images from your ideas, my website and business Facebook page, then sending sketches through email for your edit and approval then beginning the work. The first payment is due at that time, half the price of the piece. Most of the Mokume-gane rings and other jewelry I create is fabricated, not cast, and I send pictures of the finished item before second half of payment.